Business Relationship Banker

Job Title

Summary

The Business Relationship Banker is a field-based, growth-driven professional responsible for building and deepening relationships with small business clients while serving as a trusted financial advisor.

Core Responsibilities

• Spend the majority of working time in the field, away from bank premises, conducting in-person prospecting visits, client meetings, and community outreach activities.
• Proactively identify and acquire new small business clients through in-person networking, field outreach, referrals, and outbound calling to schedule face-to-face appointments.
• Expand existing customer relationships by visiting clients at their place of business to uncover additional needs and present tailored financial solutions.
• Develop and maintain a robust pipeline of qualified prospects to achieve growth targets, managing all opportunities through the full sales cycle from initial contact through closed business.
• Negotiate terms, present proposals, and obtain signed agreements to complete the sales process.
• Utilize Salesforce to track field activity, log prospect interactions, manage follow-ups, and report closed business.
• Serve as the primary field-based financial advisor for small business clients, meeting customers at their place of business to conduct in-depth financial reviews and identify opportunities for product implementation.
• Provide expert advice on bank deposit and treasury products tailored to each client’s operational needs.
• Educate customers on digital banking tools and innovative solutions to improve business operations and cashflow optimization, primarily through in-person demonstrations and consultations.
• Serve as the primary point of contact for banking needs, ensuring a seamless and high-quality customer experience across all interactions.
• Participate in local events, business associations, and networking activities away from bank premises to build brand presence and generate new business opportunities.
• Develop partnerships with community organizations to support small business growth initiatives.
• Represent First United Bank as a trusted mentor and advocate for local businesses in the field.
• Organize and attend community outreach programs that align with the bank’s mission and values.
• Serve as an integral member of the Community Bank team, partnering closely with Retail Banking, Treasury Management, and Lending to deliver relationship-based solutions for small business clients.
• Collaborate with internal partners to identify referral opportunities, coordinate customer engagement strategies, and ensure consistent, high-quality customer experience across all touchpoints.
• Lead by example and mentor colleagues on best practices for business development and relationship management.
• Participate in periodic team meetings and contribute to strategic planning sessions as an incidental and minor component of overall duties.

Additional Responsibilities

• Complete all required compliance training annually.
• Adhere to First United Bank policies and procedures.
• Represent the bank professionally in all interactions and community involvement.
• Perform other duties as assigned to support organizational goals.

Employee Specifications

• High School Diploma required; college coursework preferred.
• Minimum 3 years of outside sales, banking, or relevant business development experience with a demonstrated record of meeting or exceeding sales goals.
• Prior experience working primarily in the field or in a client-facing outside sales capacity strongly preferred.

Core Competencies

• Proven ability to generate new business in the field and expand existing relationships through in-person sales activity.
• Strong consultative sales skills and financial acumen.
• Excellent communication, time management, and decision-making abilities.
• Ability to work independently in the field and manage multiple priorities without direct supervision.
• Self-motivated with the drive to meet and exceed sales goals while working autonomously outside of a traditional office environment.
• Professional demeanor and ethical conduct at all times.