Business Program Manager

About the role

We are seeking a Program Manager to support the effective delivery and continuous improvement of ComEd's Commercial and Industrial (C&I) Energy Efficiency programs. This role focuses on supporting established strategies and business plans through coordinated project execution, data analysis, and cross-functional collaboration.

Responsibilities

• Support energy efficiency program communication and outreach needs, including marketing and event planning and tracking.
• Effectively manage internal and implementation contractor inquiries regarding outreach, marketing, CRM (Salesforce), etc.
• Carefully coordinate across internal marketing resources and vendors to drive energy efficiency program awareness including reporting and analysis; event planning and tracking; newsletters; webinars.
• Aid in developing and utilizing Power BI to analyze outreach and marketing strategies, assess campaign effectiveness, and provide clear insights and recommendations to stakeholders and management.
• Assist in managing external vendors to ensure their activities align with the energy efficiency program's objectives. Track vendor performance metrics and evaluate their effectiveness. Provide feedback and corrective actions, as necessary.
• Prepare program status reports/other reporting to accurately monitor progress toward program performance and financial goals. Maintain and provide appropriate documentation to support regulatory compliance filings.
• Maintain and provide appropriate documentation to support regulatory compliance filings. Support team in effective records management and program documentation on Teams.
• Perform QA/QC, provide feedback and identify corrective actions.
• Support annual and monthly budgeting and forecasting processes; ensure that Accounts Payable (invoice review, verification and check creation) and Accounts Receivable functions (audit billing) are managed according to applicable Corp. Policies and Procedures and comply with appropriate accounting and Sarbanes Oxley rules.
• Support the development of energy efficiency programs including evaluation of energy efficiency measures, design of programs, outreach to stakeholders and the marketplace, and filing of requirements.
• Procure services from vendors, including request-for-proposal process, e.g., evaluating responses, identifying best offers, obtaining legal review, coordinating with Supply Services, and awarding contracts.

Qualifications

• Bachelor's degree in a business or S.T.E.M. field with 2 - 4 years related business experience OR High School diploma and 3 - 6 years related business experience.
• General understanding of applicable standards, methods, processes and practices, business fundamentals, and performance metrics in the specific functional area supported by this position (e.g., electric or gas operations, customer service, transmission and substation, distribution system operations, regulatory and external affairs).
• Strong proficiency in standard software applications (e.g., Microsoft Project, Visio, Excel, & PowerPoint), and relevant specialized business applications (e.g., project portfolio management, requirements/test management, CIS/CRM, customer self-service, telephony, EPS, EAM, work management, & outage management) to support business needs.
• Demonstrated business acumen with general problem solving and analytical/financial skills and a willingness to accept increased responsibilities.
• Demonstrated ability to establish trust, meet deadlines, communicate effectively, and accept accountability of multiple tasks.
• Customer driven with demonstrated good written and oral communication skills.