Business Product Owner
Company Overview
POOLCORP is the leading business-to-business distributor of swimming pool and landscape supplies, equipment, and related outdoor living products. Through our subsidiaries, SCP Distributors LLC, Superior Pool Products LLC, and Horizon Distributors Inc., we operate in more than 445 wholesale Sales Centers worldwide with over 6,000 employees serving the needs of customers by offering a wide array of products and value-added support. Our Covington, LA and Clearwater, FL headquarters provide exceptional support in areas such as IT, HR, Finance, Marketing, Legal, Purchasing, Sourcing, etc., to each of our Sales Centers. Our extraordinary company culture encompasses a high work ethic, an entrepreneurial spirit, and a community presence all within a family-oriented work atmosphere. At POOLCORP, we strive to employ only the very best. Why POOLCORP? Because it's a place where you can make an impact and grow!
About the Role
The Business Product Owner (BPO) for POOL360, our B2B ordering platform, represents the voice of the business and customer in the ongoing development, adoption, and integration of the platform. This role bridges the business, technology, and customer experience—translating commercial priorities into platform improvements that make POOL360 the preferred ordering channel for our B2B customers.
Responsibilities
Owns POOL360 business roadmap and backlog aligned to strategy, customer needs, and commercial value.
Translates objectives into user stories, acceptance criteria, and prioritized requirements; makes clear tradeoff decisions.
Leads adoption strategy and execution (onboard new customers, reactivate dormant accounts, deepen engagement) with Sales/Business Solutions.
Removes adoption barriers using customer feedback, field input, and data insights; champions platform internally/externally.
Partners with Implementation/Support to deliver scalable onboarding, training, and enablement to accelerate time-to-value.
Validates releases via UAT and ensures customer-ready deployments; escalates issues impacting experience/adoption.
Defines and reports performance metrics (active users, order volume, % sales via platform, utilization, CSAT) and uses insights to refine priorities.
Requirements
4+ years of experience in a Product Owner, eCommerce, Digital Product, or B2B platform role.
Proven ability to drive customer adoption and engagement for a digital product or ordering platform.
Strong skills in translating business needs into actionable requirements (user stories, process flows, acceptance criteria).
Cross-functional leadership ability—can align stakeholders and drive decisions without direct authority.
Customer-first mindset with deep understanding of B2B ordering workflows and pain points.
Strong communication skills; able to engage effectively with customers, field teams, and technical partners.
Bachelor’s degree in Business, Marketing, Computer Science, or a related field required.
Additional training or certifications in digital product management, sales, technology or project management are a plus.
Preferred Qualifications
Experience with B2B commerce or ordering platforms in a distribution environment.
CRM experience with Microsoft Dynamics or similar.
Familiarity with ERP and order-to-cash processes (pricing, inventory, fulfillment, credits/returns).
Proficiency with analytics tools (Power BI, Tableau, or similar) to measure adoption and performance.