Business Process & Project Analyst

Key Responsibilities

• Collaborate with stakeholders to elicit, analyze, and document business requirements, functional specifications, and process flows.
• Conduct user-oriented discovery activities, including understanding workflows, mapping user journeys, and identifying friction points in business processes (user journey mapping and requirement clarity emphasized as key BA skills).
• Facilitate workshops, interviews, and working sessions to gather insights and validate requirements (supported as a critical BA facilitation skill).
• Translate business needs into clear, actionable requirements for operational and technical teams.
• Analyze current business processes to identify inefficiencies and recommend improvements, aligned with top BA process modeling competencies.
• Partner with stakeholders to assess the usability impacts of proposed changes and ensure processes remain intuitive and user-centered.
• Support test planning and validation by reviewing test plans, validating test cases, and conducting or assisting with user acceptance testing (UAT).

Project Management & PMO Support

• Assist in project intake, prioritization, requirements triage, and portfolio tracking.
• Contribute to project standards, templates, documentation practices, and governance expectations.
• Build and maintain collaborative relationships with stakeholders to ensure alignment and shared ownership of outcomes.
• Ensure requirements are incorporated into project plans and monitored across the project lifecycle.
• Promote consistency, transparency, and clear communication across projects through standardized documentation and reporting.
• Monitor project progress and assist in managing scope, schedule, risks, issues, decisions, and deliverables.
• Serve as a liaison between business units, technical teams, vendors, and cross-functional partners to ensure solutions meet user and organizational needs.

Required Qualifications

• Bachelor’s degree in Business Administration, Information Systems, or a related field.
• 5+ years of experience in business analysis, project management, or process improvement.
• Demonstrated experience gathering and analyzing requirements for small and complex projects, consistent with BA analytical competencies.
• Experience supporting or managing small to mid-sized projects.
• Strong understanding of business process modeling and improvement methodologies, aligned with BA process-modeling expectations.
• Ability to map workflows, analyze user interactions, and assess process usability.
• Excellent facilitation, communication, and interpersonal skills, supported as core BA competencies.
• Proficiency with tools such as Microsoft Office, Visio, LucidChart, Project, JIRA, Confluence, or similar platforms.
• Ability to work independently and collaboratively in a fast-paced, evolving environment.

Preferred Skills

• Experience supporting or establishing PMO functions.
• Experience with TeamDynamix or ServiceNow or similar IT enterprise service management or CRM/ESM platforms.
• Knowledge of Agile, Scrum, or hybrid project methodologies.
• Familiarity with data analysis and visualization tools.
• Experience in higher education, public sector, or enterprise service management environments.