Business Process Manager

Net2Source Inc. is a global leader in workforce solutions, recognized for 300% growth in the past three years. We operate in 34 countries with a team of 5,500+, bridging the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.

About the role

This contractor will support Business Excellence & Operations for the Patient Health Innovation (PHI) team within Commercial Excellence & Innovation (CEI), a strategic organization in Client's Human Health division. The role drives disciplined execution, operational rigor, and cross-functional alignment, ensuring strategic priorities are translated into clear action plans, measurable outcomes, and timely follow-through. The individual will support executive decision-making, prepare leadership materials, lead strategic initiatives, track deliverables, identify risks, and coordinate across teams to improve efficiency, transparency, and accountability.

Patient Health Innovation (PHI) is dedicated to closing gaps in care and advancing patient outcomes by identifying barriers across the patient journey and transforming data-driven insights into scalable, measurable solutions. PHI partners with health systems, advocacy organizations, community stakeholders, and external collaborators to design and deploy programs, tools, and innovations that support earlier awareness, diagnosis, and stronger connections to care.

Responsibilities

• Support senior leadership in coordinating strategic initiatives and business excellence priorities.
• Track and enable team action items, deliverables, milestones, and performance metrics.
• Prepare executive-level updates, presentations, and status reporting.
• Facilitate cross-functional alignment and communication, including with PHI and across the broader Commercial Excellence & Innovation (CEI) department.
• Identify process gaps, risks, and opportunities for continuous improvement.
• Lead process improvement initiatives, including opportunities for AI enablement within workflows.
• Drive operational discipline, accountability, and execution excellence.
• Support special projects and ad hoc leadership requests.
• Manage key PHI team meetings and shared operating files.
• Roughly 50% meetings and 50% independent work, including preparing slides, meeting recaps, follow-up emails, and communications.
• Support team meetings, all-hands, strategic initiatives, and process documentation.
• Coordinate multiple projects simultaneously.
• Work with up to 5 core stakeholders daily, with occasional broader team facilitation.

Requirements

• Bachelor's degree with 5+ years of relevant experience, or Master's/MBA with 2-3+ years of relevant experience.
• Project management experience.
• Executive communication and strong written/verbal communication skills.
• Business process or business operations experience.
• Proficiency in Microsoft Office, especially PowerPoint, Outlook, Excel, Teams/SharePoint.
• Ability to work independently with minimal supervision.
• Proactive, strategic, and able to take initiative.
• Teamwork and cross-functional collaboration skills.
• Leadership mindset and ability to coordinate work across stakeholders.

Red flags: Needs frequent direction or hand-holding, lacks initiative or autonomy, cannot manage ambiguity or solve problems independently.

Preferred Qualifications

• Healthcare, pharmaceutical, or broader healthcare industry experience.
• Commercial pharma experience (preferred but not required).
• MBA or master's degree.
• Experience in a large, matrixed organization.
• Experience supporting senior leaders or executive-level meetings.

Pay

$73.47/hour on W2.

Schedule

• 12-month contract.
• Monday to Friday, 8 AM to 5 PM (40 hours/week).
• Hybrid with flexible schedule (once or twice a week in office). Remote acceptable for qualified candidates.

Location

North Wales, PA 19454.

Note: This role is part of Net2Source Inc., a staffing firm recognized among America's Most Honored Businesses (Top 10%), Fastest-Growing Staffing Firms by Staffing Industry Analysts, and INC 5000 for eight consecutive years.