Business Process Analyst - Business Innovation

Summary: The Business Process Analyst (BPA) supports the e-commerce business by ensuring a smooth customer experience and helping achieve sales goals. This role maintains and improves processes to meet customer demand, support growth, and ensure timely deliveries. The BPA collaborates across departments such as IT and Operations to solve operational challenges, implement sales channel strategies, and support the Process Improvement Manager. This is a high-visibility role with broad scope and strong growth potential. Work Hours: Monday to Friday from 09:00 AM to 05:00 PM Seniority Level: Associate Employment Type: Full-time Compensation: This salaried, exempt position pays from 85000 to 95000 per year. The estimated annual pay for new hires generally ranges from $95,000 to $105,000 or more, depending on experience, education level and annual bonuses. To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities: Organize, update, create, and improve best practices for direct-to-consumer (DTC) processes and workflowsCollaborate across business functions to manage interdependencies and requirements for process improvementsLead culture of sharing and adopting best practices in DTC flowsSupport selection, development, and implementation of new tools and processesSupport process execution to maintain compliance standards across markets and ensure deployment of DTC strategy in the USManage projects from initiation to completion, delivering on time and within budgetCoordinate communication and resource allocation between back office and warehousesAnalyze and improve data visibility, scenario audits, analyses, and models continuouslyApply qualitative an quantitative analytics to processes, including creating KPIs aligned with expectationsSupport strategies for gathering, analyzing, and disseminating data to back office partnersAssist with maintenance, upgrades, testing, and implementation of tools, forums, and reporting enhancementsPerform additional duties as required or requested. Additionally the candidate must meet the following Education and/or Experience requirements: Manage multiple projects simultaneouslyAnalyze data and feedback using quantitative and qualitative methodsCommunicate clearly and effectivelySolve problems efficientlyEvaluate results and measure performance against goalsWork independently with minimal guidance on multiple projectsApply strong business acumen, including knowledge of financial reporting and metricsDemonstrate systems administration experienceUnderstand retail and/or ecommerce operations, including ERP and WMS systemsUse prototyping, modeling, and process flow tools effectivelyDefine workflows and processes in a fast-paced, Agile, distributed environmentProficient in MS Office applications, including Access, Excel, Project, and Vision. This Role Has The Following Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision. Benefits: MSI offers a comprehensive benefits package that includes: Referral, Holiday, and Annual BonusesAnnual pay increasesPaid Time OffMedical, Dental, and Vision InsuranceCompany-paid Short Term and Long Term disabilityCompany-paid Life InsuranceTuition ReimbursementTraditional and Roth 401(k) plans with company matching contributionsCharitable donation matching programsFree, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests About MSI: Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents. Over the years, MSI has been the recipient of many prestigious awards including: Top 5 fastest growing companies - OC Business JournalSupplier Diversity Award - Home Depot#1 Flooring Distributor multiple years in a row - Floor Covering WeeklyTop Workplaces Award winner multiple times - Top WorkplacesMSI Founder named the Entrepreneur of the Year - Ernst and Young MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team. #2025MSI