Business Operations Project Intern, Content Operations (TikTok-Operations-Operations Efficiency) - 2026 Start (BS/MS)

Responsibilities

• Build and drive the Content Operations team's centralized infrastructure (i.e. content programs calendar, recap repositories, OKR/budget guides, etc.), which can be referenced across Ops, PGC, and Cross-Functional (XFN) teams.
• Ideate and develop the future roadmap for business enablement through the centralized infrastructure, reviewing usage requirements and operational workflows across the organization.
• Build functionality & partner with XFN teams to build key operational infrastructure, as well as build local workflows and develop Standard Operating Procedures (SOPs) for the regular updates of key documents.
• Review and learn about the operations of the PGC, Ops, and XFN organizations, building critical workflows tied to impact and results.

Qualifications

• Currently pursuing a Bachelor's degree
• Proven ability to manage multiple projects simultaneously while maintaining exceptional attention to detail.
• Strong analytical and problem-solving skills, with a track record of using data to inform decisions and improve processes.
• Excellent organizational skills with a demonstrated ability to build, manage, and optimize operational workflows.
• Strong written and verbal communication skills, with the ability to distill complex processes into clear documentation and SOPs.
• Prior internship or project experience in Operations, Project Management, Strategy, or Business Enablement within the tech, media, or entertainment industry (preferred).
• Strong interest in collaborating cross-functionally across different departments (e.g., product, marketing, content) (preferred).
• Deep understanding of the digital content ecosystem, creator economy, and current trends on platforms like TikTok (preferred).
• A proactive, self-starter mentality with the ability to thrive in a fast-paced, ambiguous, and rapidly evolving environment (preferred).