Business Operations Lead, Messaging & Solutions Marketing

About the role

The Experience Salesforce's Messaging and Solutions Marketing org shapes how the world understands Salesforce across our core products and company narrative. This role is the business operations engine behind it.

Responsibilities

• Own headcount planning end to end - serving as the single source of truth for every position, backfill, geo/level change, and transfer modeled against budget targets, in close partnership with Central Planning, Finance, and Employee Success
• Build and run scenario models under pressure - when reduction targets or funding requests land, you develop options quickly and strategically, surfacing risks before they reach senior leadership
• Drive the org's planning rhythm, including the V2MOM process, annual and quarterly planning checkpoints, action tracking, and leadership forum prep - while experimenting with AI tools to automate reporting and synthesis workflows

Requirements

• 5+ years in business operations, FP&A, strategy & operations, or headcount/workforce planning, with a track record of hands-on operational delivery
• Genuinely fluent in Excel and Google Sheets - you've built and maintained budget and headcount models, handled reductions, and can walk someone through a live model
• Run full budget planning cycles: tracking spend, modeling cuts, and working alongside central or functional planners to hit targets

Qualifications

• You have hands-on curiosity about AI tools; experience with Claude or Claude Code is a plus
• You are comfortable navigating senior stakeholders in a matrixed org and see operating across levels as an opportunity

Skills

Even Better If...

• You have a background in FP&A, consulting with hands-on delivery, or marketing operations at scale
• You've supported workforce actions - reductions, increases, reorgs - with the judgment and discretion they require
• You have hands-on curiosity about AI tools; experience with Claude or Claude Code is a plus
• You are comfortable navigating senior stakeholders in a matrixed org and see operating across levels as an opportunity

Benefits

At Salesforce, we offer a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Pay

The typical base salary range for this position is $117,400 - $177,600 annually.

Schedule

This is a hybrid role with three days in office each week.