Business Operations Coordinator

About the role

i2G specializes in advanced physical electronic security and life safety solutions, including surveillance, access control, intrusion detection systems, biometrics, fence sensors, radars, ground sensors, anti-drone technologies, and more. We excel in design, project management, commissioning, and enterprise technology integrations. The Business Operations Coordinator supports continuous improvement initiatives across the organization by coordinating process execution, documenting processes, and ensuring adherence to operational standards. This role helps drive efficiency, enhance quality, and support a culture of process excellence.

Responsibilities

• Partner with department manager to understand operational needs, workflow challenges, and improvement opportunities.
• Assist teams in designing, implementing, and standardizing operational processes.
• Support rollout of new processes, ensuring employees understand changes and have the tools needed to follow them.
• Assist in the creation of Standard Operating Procedures (SOPs), work instructions, policies, and process flowcharts.
• Translate complex workflows into clear and user-friendly documentation.
• Ensure process documents follow a consistent format and meet organizational standards.
• Track document versions, approvals, and update cycles to keep information current.
• Work collaboratively across all business units to align processes with organizational goals and ensure end-to-end functionality.
• Serve as a point of contact for operational documentation and process-related questions.
• Facilitate meetings and workshops to gather input, clarify expectations, and confirm process requirements.
• Support change management efforts, including communication and training coordination for new or updated processes.
• Assist employees in adopting new workflows by answering questions, providing reference materials, and monitoring early implementation.
• Collect feedback from users to refine new processes and improve usability.

Requirements

• Associate’s or Bachelor’s degree in Business Administration, Operations, or a related field.
• 2+ years of experience in business operations, project coordination, administration, or process improvement.
• Experience creating and maintaining SOPs, workflows, and process documentation.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and process-mapping tools.
• Ability to manage multiple priorities and work effectively across departments.
• Strong attention to detail and commitment to accuracy.
• Experience with continuous improvement, Lean, Six Sigma, or change management is a plus.

Learn more about i2G Systems at i2gsystems.com. Read about our strategic partnership with Kastle Systems here.