Business Operations Associate (Rotational Program)

About the role

We're seeking highly motivated recent graduates (or equivalent experience) who are passionate about our mission and eager to make a meaningful impact on our customers, while supporting the growth of operations.

This role also provides a unique chance to explore a range of professional growth opportunities through rotations across various internal teams (for example: Product, Acquisition, Merchandising, Credit Card, Marketing, Compliance, People, and more).

Responsibilities

• Deliver exceptional customer service across multiple channels (chat, email, phone), guiding users through their shopping and credit-building journey
• Drive resolution of high-impact problems across operational verticals: Core, Marketplace, Card, and Risk
• Collect and analyze customer service data to develop and implement performance improvement strategies
• Collaborate with overseas BPO (Business Process Outsourcing) partner to provide actionable feedback on customer service interactions, ensuring continuous improvement in agent efficiency, accuracy, and overall service quality
• Maintain and update internal training materials, including SOPs and operational documentation
• Help shape the future of Perpay, ensuring that we continue to exceed customer expectations and expand access to financial services for all

Qualifications

• A BA/BS degree, having graduated in 2023-2026, or equivalent experience
• GPA of 3.0 or higher
• Commitment to an in-person work environment

Benefits

• Premium medical benefits (fully paid base plan, and very reasonable premium for the buy-up option)
• 4% employer 401k match
• Unlimited PTO policy
• Remote weeks around major holidays + extra holiday on weekends like MDW and LDW
• High quality catered lunch by local chefs, 4 days / week
• Gym subsidy
• Paid cell phone + plan
• Student loan repayment program
• Relocation assistance
• Generous team member discounts

Pay and Schedule

This is not a remote opportunity; it is 100% onsite (#LI-Onsite) (#LI-TH1) (#LI-AK1)