Business Operations & Analytics Manager

About the role

Hybrid position based in Philadelphia, PA, with an initial duration of 3 months. The Business Operations & Analytics Manager partners with Sterile Processing and Clinical Support Services leadership to ensure efficient department operations, overseeing workforce processes such as payroll coordination, time and attendance, scheduling support, vacation tracking, and workforce reporting, while developing reports, dashboards, presentations, and data visualizations to drive performance insights.

Responsibilities

• Serve as the primary resource for payroll, time and attendance, scheduling support, vacation tracking, and workforce administration.
• Develop and maintain workforce dashboards and reports related to attendance, productivity, overtime, vacancies, and staffing trends.
• Partner with leaders to support workforce planning, operational decision‑making, and departmental performance.
• Design and maintain reports, dashboards, scorecards, and data visualizations.
• Analyze operational and workforce data to identify trends, opportunities, and performance improvement initiatives.
• Prepare executive summaries, presentations, and leadership reports.
• Collaborate with Human Resources, Finance, Information Systems, and operational leaders to support departmental goals.
• Leverage technology and AI‑enabled tools to improve reporting efficiency and decision support.
• Ensure the accuracy, integrity, and consistency of workforce and operational data.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Analytics, Human Resources, Information Systems, or a related field, or equivalent experience.
• Experience supporting workforce operations, payroll, scheduling, time and attendance, analytics, reporting, or business operations.
• Proficiency with Excel and reporting/data visualization tools such as Power BI or Tableau.
• Strong analytical, organizational, and communication skills.
• Healthcare experience preferred.

Skills

• Enjoys solving operational challenges and supporting leaders.
• Highly organized and detail‑oriented.
• Ability to balance workforce administration responsibilities with analytical work.
• Communicates data in a clear, meaningful way.