Business Operations Analyst, Trust and Safety - USDS

About the Role

The Business Operations Analyst role serves as the reporting governance and decision-support function within OEA. This role is responsible for creating trusted performance visibility, standardizing reporting logic, and generating actionable insights that support leadership decision-making across LoBs.

Responsibilities

• Establish and govern reporting standards, metric definitions, and visibility frameworks across LoBs to maintain a consistent source of truth.
• Build, maintain, and continuously improve recurring reporting, dashboards, scorecards, and executive-level performance views.
• Deliver high-impact deep-dives and structured analysis to identify trends, risks, performance drivers, and opportunities for improvement.
• Partner closely with Planning and Performance, LoB leaders, Data Science, Product, Engineering, and QA to align on definitions and data interpretation.
• Improve reporting efficiency by standardizing outputs, reducing manual effort, and identifying opportunities for automation in reporting workflows.
• Contribute to Operational Excellence and Automation by improving reporting scalability, reducing friction, and embedding insight-driven decision-making.

Trust & Safety Content that this role interacts with includes images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

Qualifications

• Experience in reporting, business intelligence, analytics, operations reporting, or related data-driven operational functions.
• Reporting Governance: Strong experience in building reporting standards, metric definitions, dashboard logic, and executive visibility mechanisms across multiple business areas.
• Strategic Insight: Proven ability to turn data into clear business narratives, identify systemic risks, and provide decision-useful recommendations rather than just reporting outputs.
• Cross-Functional Partnership: Experience working with Data Science, Product, Engineering, and Operations stakeholders to align definitions, resolve ambiguity, and improve consistency.
• Communication: Strong written and verbal communication skills, with the ability to present insights clearly to senior stakeholders.

About USDS

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps, and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation.

On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect — and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity, and bring joy — a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

Benefits

• Day one access to medical, dental, and vision insurance.
• 401(k) savings plan with company match.
• Paid parental leave.
• Short-term and long-term disability coverage.
• Life insurance.
• Wellbeing benefits.
• 10 paid holidays per year.
• 10 paid sick days per year.
• 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

Pay

The base salary range for this position in the selected city is $71,778 - $151,112 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies, and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work; this role may be eligible for additional discretionary bonuses/incentives and restricted stock units.

Schedule

This role requires a fully in-person schedule up to 5 days a week.