Business Operations Analyst (Remote)

About the role

As a Business Operations Analyst, you will partner with customers, sales teams, and business leaders to uncover opportunities, optimize inventory, and deliver data-driven solutions that improve performance. This role offers the opportunity to influence revenue growth, strengthen customer partnerships, and drive meaningful business outcomes through analytics, process improvement, and cross-functional collaboration. This is a fully remote position. Candidates located in New York, New Jersey, or Pennsylvania are preferred to support business needs within the region.

What You Will Do

• Build and maintain customer relationships to identify growth opportunities, improve service levels, and drive revenue performance within assigned territories.
• Analyze customer purchasing patterns, inventory utilization, and revenue trends to uncover opportunities for cost savings and operational improvements.
• Deliver data-driven recommendations to customers and sales teams through phone, email, and business reviews to improve efficiency and customer value.
• Partner with Sales, Marketing, Customer Service, and Operations teams to develop solutions that address customer needs and changing market conditions.
• Execute inventory optimization strategies and product conversion initiatives that enhance customer outcomes and business performance.
• Utilize enterprise systems and customer relationship management tools to manage orders, resolve issues, track customer interactions, and support account performance.
• Lead recurring business review meetings with internal and external stakeholders to align on sales objectives, collection strategies, and operational priorities.
• Support onboarding and training initiatives by educating field personnel and customers on ordering processes, inventory management practices, and available solutions.

Required Qualifications

• Bachelor's degree.
• Experience using Microsoft Excel and Microsoft PowerPoint in a professional environment.
• Exposure to enterprise resource planning (ERP) systems, including sales order management functionality.

Preferred Qualifications

• Experience with SAP, Salesforce, JD Edwards, or similar enterprise systems.
• 1+ year of professional experience in sales support, supply chain, healthcare operations, customer service, analytics, business operations, or a related field.
• Experience creating reports and analyzing data using Excel functions, formulas, pivot tables, and lookups.
• Experience using business intelligence and reporting tools such as Power BI.

Pay

• USN: $59,900 – $83,300 USD Annual
• US5: $62,900 – $87,500 USD Annual
• US10: $65,900 – $91,600 USD Annual
• US15: $68,900 – $95,800 USD Annual
• US20: $71,900 – $100,000 USD Annual
• US30: $77,900 – $108,300 USD Annual

Benefits

• Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
• Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.