Business Office Representative Clerk - West Coast Endoscopy Center

Responsibilities

• Perform specific or various business office functions as assigned, including Medical Records, Credentialing, Admissions/Intake, Accounts Payable, Billing, Collections, Insurance Verification, Transaction, Posting, Clinical Logs and other duties as assigned.
• Schedules surgeries in surgery template in the computer, along with pertinent information.
• Handles calls from physician’s office in regard to information on scheduling patients at the surgery center, scheduling surgeries or any calls associated with surgery scheduled.
• Answers phone in a pleasant manner and deals with physician offices and patient’s needs expeditiously.
• Takes messages and transfers calls to other departments when necessary.
• Does pre-registration and ensures that authorization is obtained from the physician’s office prior to surgery scheduled.
• Completes necessary paperwork for registration and uses computer system to generate information for surgical/special procedure.
• Maintains log for cancelled appointments.
• Performs various clerical duties such as photocopying forms, reports, patient information, mailing surveys, preparing patient charts, faxing forms and retrieving faxes as needed.
• Maintains clean and orderly surgery scheduling area.
• All scheduled cases are verified as soon as possible.
• Patients with a financial responsibility are contacted immediately and informed of the center’s payment policies as well as offered payment options if necessary.
• All insurance verification and patient calls are clearly documented in the patient’s account.

Qualifications

• A high school diploma or equivalent required; an associate degree or equivalent preferred.
• Minimum three years of experience in health care and minimum of one-year experience in surgery scheduling procedures preferred.
• The successful candidate must have the ability to work independently as well as function within a team.
• Must have a basic knowledge of surgery scheduling, receptionist and registration responsibilities; and must possess the ability to handle stress.
• The candidate must be flexible with hours and be able to work whichever shift is to be covered.