Business Office Manager - Southfield Village
About the role
At Southfield Village, we're seeking a Business Office Manager to lead the daily operations of the business office and support residents, families, and our leadership team. The ideal candidate will have experience in a long-term care, healthcare, or senior living environment and possess strong organizational, communication, and customer service skills.
Responsibilities
Lead the day-to-day operations of the business office and provide oversight of business office staff.
Maintain confidential resident financial records and ensure compliance with federal, state, and company policies.
Promote exceptional customer service and continuous quality improvement throughout the department.
Serve as a Notary Public for healthcare-related documents when needed.
Review and process resident account charges, invoices, and monthly billing.
Reconcile resident census changes and maintain accurate financial records.
Prepare and review private pay statements and long-term care insurance billings.
Collaborate with accounting and collections to support timely accounts receivable activities.
Meet with residents and families to answer billing questions and discuss payment options when needed.
Guide residents and families through the Medicaid application and annual recertification process.
Verify insurance coverage and third-party payer eligibility for new admissions.
Coordinate level-of-care documentation for Medicaid residents.
Maintain pending Medicaid reports and provide supporting documentation for billing and reimbursement.
Work closely with Admissions, Case Management, Administration, Accounting, and Billing teams to ensure smooth financial operations.
Participate in appeals, hearings, and financial planning discussions as needed.
Aid in representative payee applications through Social Security and other payer sources.
Requirements
Bachelor's degree in Business, Healthcare Administration, Accounting, or a related field preferred.
Previous business office experience in a long-term care, healthcare, or senior living environment preferred.
Experience with Medicaid, Medicare, insurance verification, resident billing, or accounts receivable is highly desirable.
Strong organizational, communication, and customer service skills.
Ability to manage multiple priorities while maintaining accuracy and confidentiality.
Proficiency with Microsoft Office and general office technology; experience with PCC or similar healthcare software is a plus.
Qualifications
High school diploma or equivalent required.
Minimum of 2 years of relevant experience preferred.
Skills
Excellent organizational and time management skills.
Strong attention to detail and ability to handle confidential information.
Effective verbal and written communication skills.
Ability to work independently and as part of a team.
Knowledge of Medicaid and Medicare regulations.
Basic understanding of financial systems and software.
Benefits
Medical, Dental & Vision Insurance
403(b) Retirement Plan with Employer Match
Paid Time Off (PTO)
Voluntary Life Insurance
Employee Assistance Program
Employee Discounts
Career Growth Opportunities
Additional Voluntary Benefits