Business Office Manager

Mercy Youngstown Behavioral Health is operated jointly with Lifepoint Health and Mercy Health. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others.

About the role

The Business Office Supervisor/Manager supports the delivery of quality services and the financial goals and objectives of the organization through effective day-to-day management of patient demographic and financial data. The BOM/Coordinator will perform activities including upfront collections, financial counseling, and data processing. This role works in conjunction with the Central Business Office to ensure the accuracy of data necessary in the billing and collections process, following policies and procedures to maintain accounts receivable at amounts appropriate for payer and acuity mix.

• Accurately records and reports census and admission information.
• Serves as an additional point of contact regarding benefit determination within departmental timelines.
• Performs upfront collections, financial counseling, and data processing.
• Ensures accurate capturing and posting of financial activity and maintains accounts receivable at amounts appropriate for payer and acuity mix.
• Actively works with the Utilization department to ensure pre-certifications, certifications, and appeals are completed accurately and in a timely manner.
• Corresponds effectively with commercial and managed care payers.
• Performs insurance benefit verification and financial counseling in a timely manner.
• Reviews deposits to ensure accuracy and balances cash daily.
• Ensures accurate records of financial transactions for the facility.
• Assists the Financial Counselor to ensure payments are received by clients.

Requirements

• Associate’s degree or higher in business administration, accounting preferred, or a combination of education and relevant work experience.
• Previous experience in business development at a psychiatric healthcare facility preferred.

Benefits

In addition to your base compensation, this position offers:

• Comprehensive Benefits: Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave, and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance, and 401(k) retirement package with company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services, and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

About the organization

Mercy Youngstown Behavioral Health is a 72-bed behavioral health hospital located in the Youngstown, OH area. We provide high-quality compassionate care for those facing mental health and addiction challenges. Programs include 24/7 crisis care and assessment, inpatient mental health and addiction treatment, Partial Hospitalization Programs (PHP), and Intensive Outpatient Programs (IOP) for adults age 18+.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum.