Business Office Financial Counselor

About the role

Responsible for accurate, timely and complete documentation regarding insurance verification, billing and collections.

Responsibilities

• Audit admission packets and verify benefits along with all patient demographic information in the patient accounting system.
• Provide financial counseling to patients and/or guarantors, collecting out-of-pocket expenses (deductibles, copays, exhausted days, etc.).
• Inform patients and/or guarantors about their benefits and financial obligations.
• Complete financial disclosure paperwork for patients requesting assistance, including verifying income and expenses.
• Complete adjustment forms for charity or administrative adjustments for approval.
• Complete promissory notes for patients requesting payment arrangements.
• Update the upfront collection log, charity log, and admin adjustment log daily; review with BOD on a weekly basis.
• Gather and interpret data from the system, determine the appropriate course of action, and initiate time-sensitive and strategic steps to secure payment.
• Perform other functions and tasks as assigned.

Requirements

• High school diploma or equivalent required.
• Three or more years' experience in a related field required.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.