Business Office Coordinator, West Lakes Surgery Center

Employment Type: Full time

About the role

Purpose: Serves as a point of contact & provides department-based oversight & support of the business office (e.g., revenue cycle, reception / registration, registrar, scheduling, client experience) workflow & functions in the coordination of processes & programs that support the Ambulatory Service Center (ASC) – “Center” in accordance with level of experience, education, assignment & standards. Note: “patients” refers to patients, clients, residents, participants, customers, members.

Responsibilities

• Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.
• Provides administrative & supportive services, engages in activities that enhance or improve coordination, preparation & flow of department processes, core work, and care experiences (e.g., maintaining records or supplies).
• Plans & organizes workflow & prioritization of customer needs.
• Provides daily operations & the oversight of staff.
• Coordinates work, work assignments, and staffing in collaboration with management / leadership to ensure practice area needs are effective; Implements departmental & Center plans & priorities; Responds promptly & directly to meet or exceed customers’ needs.
• Utilizes multiple system applications for data collection and management.
• Knows, understands & incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
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