Business Office Clerk

Business Office Clerk Duties and Responsibilities

• Complete Payer setup and changes for all residents.
• Ensure that Medicaid applications are completed by coordinating with Admissions Department and family.
• Complete RFMS Authorizations for new Medicaid/Medicaid Pending Residents.
• Open RFMS Account if necessary.
• Verify responsible party in PointClickCare has a complete address and phone number for statements and collection calls upon admission.
• Update Corporate Office on all Medicaid changes including admissions, discharges, payer changes, and income changes.
• Rerun Medicare and Medicaid eligibility monthly for all residents.
• Make weekly collection calls to families for private pay, resident liabilities and any other outstanding accounts.
• Complete Medicaid Redeterminations.
• Complete Managed Medicaid Re-Authorizations.
• Complete Medicaid Pending Report.
• Attend Medicare Meeting. Run Current Eligibility and Review for All Medicare Residents to ensure Coverage/Days.

Skills and Abilities

• Basic systems processing.
• Basic skills in Microsoft Outlook, Excel, and Word.
• Good organizational and communication skills.
• Ability to read, write, speak, and understand English.
• Ability to relate positively, effectively and appropriately with residents, families, community members, volunteers and other facility staff.
• Basic understanding of Medicare and Medicaid claims processing preferred.

Education and Experience

• High school diploma or equivalent, preferred.
• Basic accounting or bookkeeping courses or experience preferred.
• Experience working in a skilled nursing facility preferred.

Physical Requirements

• Walking, reaching, bending, lifting, extended sitting, grasping, fine hand coordination, pushing and pulling, ability to distinguish smells and temperatures, all with or without the aid of mechanical devices is required.
• Limited potential for exposure to environmental hazards.

Villa Healthcare Full-Time Benefits

• Daily Pay & Competitive Compensation
• 401(k) with company match
• Medical Insurance
• Dental, Vision, and Disability insurance
• Employee Assistance Program (EAP)
• Access to Villa Perks, an Employee Discount Program
• Innovative Training Programs
• Opportunity for Growth and Advancement
• Up to $300/month temporary incentive for food, gas, childcare, and medical bills
• Paid Time Off
• And much more!

Why Villa?

At Villa Healthcare, making people better is at the heart of everything we do—and that starts with our team. We don’t just provide care, we create moments of connection, dignity, and compassion that matter. “We never settle” isn’t just our motto—it’s our mindset. We push beyond the expected to uplift the lives of our guests, their families, and each other. Our people bring skill, heart, and purpose to their work, and in return, we offer support, growth, and a sense of belonging. When you join Villa, you’re not just joining a workplace—you’re becoming part of a mission that changes lives, including your own.

SHARED CODE OF CONDUCT

• Becoming a member of the Villa Team includes upholding Villa’s B.E.T.T.E.R. standards every day.
• Be Welcoming to All
• Establish a Relationship
• Trust & respect
• Teamwork
• Engage & Communicate & Recognize

Villa Healthcare Facilities are Equal Opportunity Employers

Villa Healthcare does not discriminate based on any protected right such as race, color, nationality, gender, age, disability or any protected applicable right under the National Labor Relations Act.