Business Office Associate (Labor Pool)

Location: Newport News, Virginia

Pay

Hiring range: $16.80 – $21.83 per hour. Actual pay is determined based on job‑related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Schedule

Hours: Labor Pool (as needed). Ability to work rotating schedules and some light travel to other facilities as needed.

Overview

The staff member will strive to exceed the customers' expectations by demonstrating flexibility and sensitivity necessary to respond to the customers' needs. Responsible for all benefit collections; charge reconciliation, payment posting, insurance verification and authorization. Accountable for customer registration in iCare. Performs a variety of administrative duties that support the team such as answering phones and scheduling appointments for patients. Responsible for contacting patients on the Referral Work queues and placing notations as needed. Required to be flexible in work assignments as other duties may be assigned. The staff member will also assist with new employee on‑boarding training. Responsible for the maintenance of office equipment and supplies required to support facility operations.

Responsibilities

• Demonstrates organization of work, knowledge of processes/procedures for the applicable patient‑care setting and performs independently without close supervision.
• Works effectively to resolve all incoming doctors' orders and referrals within 24 hours of referral assignment.
• Completes all paperwork/computer‑based forms associated with procedures according to department policies.
• Demonstrates flexibility and utilizes best practices to decrease patient appointment lag.
• Ensures patient wait/registration times are consistently maintained at optimal levels to enhance the patient experience.
• Accurately and efficiently enters data into computer systems for registrations, doctor orders, and other data‑entry responsibilities.
• Demonstrates teamwork and works well independently by seeking assistance when needed.
• Takes ownership and a positive approach in the training and support of team members.
• Keeps the team informed to support efficient department operations.
• Ensures departmental tasks align with procedural volumes/measurements and workflow processes are executed accurately and timely to meet deadlines.
• Ensures the patient experience is conveyed in every encounter, with courtesy and respect exhibited at all times.
• Demonstrates flexibility to changes and adapts to varying work environments and assignments.

Qualifications

• Education: High School Diploma or GED (required); Associate’s Degree in Business or related field (preferred).
• Experience: 1 year related office experience (preferred).
• Licenses and Certifications: Certified Healthcare Access Associate (CHAA) – National Association of Healthcare Access Management (NAHAM) (preferred).