Business Office Associate - Full Time

At CarMax, the nation’s largest retailer of used cars, we’re rethinking the way people buy cars. As a Business Operations Associate, you’ll be the backbone of our store operations in Potomac Mills, ensuring smooth and accurate processing of sales, auctions, and appraisals in a fast-paced, team-oriented environment.

About the role

This position combines exceptional customer service, attention to detail, and strong organizational skills. You’ll handle cash management, audit and process critical paperwork, and provide clear communication to customers and internal teams—all while upholding CarMax’s commitment to transparency and integrity.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Requirements

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For®. As an associate, you are part of an innovative movement to empower the modern customer and drive progress.

Pay

The hourly rate for this position is $17.40 - $28.00.

Benefits

• Paid sick time: up to 48 hours per year, accrued per pay period.
• Paid vacation time: between 80 and 200 hours per year after a 90-day waiting period, depending on years of service.
• Paid holidays: 6 scheduled holidays per year plus 1 floating holiday (8 hours of pay each). Holiday Premium Pay if working on a scheduled holiday.
• Full-time salaried associates are entitled to paid time away with no specified limit for sick, vacation, bereavement, jury duty, holidays, and floating holiday, subject to manager approval.