Business Office Associate

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals, and Lexington Medical Center—a 607-bed teaching hospital in West Columbia, South Carolina. Recognized as one of the Best Places to Work in Healthcare by Modern Healthcare and the first in the state to achieve Magnet with Distinction status for nursing excellence, Lexington Health delivers over 4,000 babies annually, performs more than 34,000 surgeries, and is the region’s third-largest employer. The network also features an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center. Postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

About the role

Assists patients, visitors, providers, and office staff in a courteous and friendly manner. Performs all duties efficiently and timely while maintaining a positive patient flow. Serves as an office liaison when required.

Schedule

Full-time day shift: 7:45 AM – 4:30 PM Monday through Thursday, 7:45 AM – 1:00 PM Friday.

Responsibilities

• Maintains a positive attitude and ensures harmonious relationships through tactful communication with internal and external contacts.
• Demonstrates appropriate communication for all age groups:
  • Infant (birth to 1 year)
  • Child (1 year through 12 years)
  • Adolescent (13 years through 17 years)
  • Adult (18 years through 65 years)
  • Geriatric (over 65 years)
• Responds to all patient and office staff requests promptly.
• Performs duties as assigned by authorized personnel or in emergencies (e.g., fire or disaster).
• Communication:
  • Telephone (answering and transferring calls)
  • Orders/Messages (accurate and timely relay of information)
  • Scheduling (referrals, appointments, ancillaries, surgeries, hospital admissions)
• Medical Records:
  • Documentation and forms
  • Electronic chart maintenance
  • Image files
  • Faxing, copying, and mail handling (incoming and outgoing)
• Office Operations:
  • Enter, verify, and correct patient demographics and insurance information
  • Obtain necessary signatures and consents
  • Post charges/payments and collect payments for office visits
  • Daily updates and deposits
  • Maintain cash drawer
  • Screen and collect unpaid balances
  • Provide financial counseling as needed
  • Work accounts receivable
  • Precertification/Authorization
  • Operate and maintain office equipment (e.g., fax machine, copier), including routine maintenance, ordering supplies, and log sheets
• Additional Duties:
  • In-service/Education (department orientation, annual training)
  • Clerical log sheets/audits (samples, equipment)
  • Coding (E&M/basic visits, office procedures/complex visits, surgeries, hospital services)
  • Correspondence and statistical reports
  • Accounts payable and payroll
  • Chaperone duties
  • Provide support and guidance for clerical policies and procedures
  • All other duties as assigned

Requirements

• Minimum Education: High School Diploma or Equivalent
• Minimum Experience: 6 months in a related field involving administrative support and customer service activities
• Substitutable Education & Experience: Experience can be substituted for successful completion of a Medical Office Administrative Assistant certificate program

Benefits

• Day-one medical, dental, and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• 403(b) match plan: Employer matches dollar-for-dollar up to 6% starting day one
• Employer-paid life insurance equal to 1x salary; optional supplemental life insurance up to 3x salary at low cost
• Adoption assistance
• Employer-paid short-term and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness