Business Office Associate

About the role

Assists patients, visitors, providers and office staff in a courteous and friendly manner. Performs all duties efficiently and timely, while maintaining a positive patient flow. Serves as an office liaison when required.

Minimum Qualifications

• Minimum Education: High School Diploma or Equivalent
• Minimum Years of Experience: 6 months in a related field involving administrative support and customer service activities
• Substitutable Education & Experience: Experience can be substituted for successful completion of a Medical Office Administrative Assistant certificate program

Essential Functions

• Maintains positive attitude
• Has contact by phone, correspondence or in person meetings with persons in other departments or outside the practice
• Tact is required in all communication and the employee is responsible for harmonious relationships
• Demonstrates the following:
  • Appropriate communication of information to all ages:
    • Infant – birth to 1 year
    • Child – 1 year through 12 years
    • Adolescent – 13 years through 17 years
    • Adult – 18 years through 65 years
    • Geriatric – over 65 years
  • Responsiveness to all patients and office staff requests
  • Performance of duties assigned by authorized personnel or as required in an emergency, i.e., fire or disaster
• Provides/Performs:
  • Telephone (Answer, Transfer)
  • Orders/Messages – Accurate and timely relay of information
  • Scheduling
  • Referrals
  • Appointments
  • Ancillaries
  • Surgeries
  • Hospital Admissions
  • Medical Records
  • Documentation
  • Forms – Chart structure
  • Electronic chart maintenance
  • Image files
  • Faxing
  • Copying
  • Mail – In and Out
• Office Operations:
  • Enter/Verify/Correct patient demographics and insurance information
  • Obtain necessary signatures and consents as appropriate
  • Post charges/payments
  • Collect payment for office visits
  • Daily updates
  • Deposits
  • Maintain cash drawer
  • Screening and collecting unpaid balances
  • Financial counseling when needed
  • Work accounts receivable
  • Precertification/Authorization
  • Operation of and responsibility for equipment (including, but not limited to, routine maintenance, ordering of supplies, log sheets and cleaning)
  • General Office Equipment, i.e., fax machine, copier, etc.

Duties & Responsibilities

• In-service/Education Department Orientation Annual Training
• Clerical log sheets/audits
  • Samples
  • Equipment
• Other Coding
  • E&M/basic visits
  • Office procedures/complex visits
  • Surgeries
  • Hospital Services
• Correspondence
• Statistical reports
• Accounts payable
• Payroll
• Chaperone
• Provides support and guidance for clerical policies and procedures
• All other duties as assigned

Benefits

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness