Business Manager - Sales Analytics, Capital One Travel

About the role

The role of Business Manager - Sales Analytics at Capital One Travel involves owning the data-and-automation engine behind how the company grows its supply. The initial scope focuses on Vacation Rentals, but the role aims to expand across Activities and future new verticals.

Responsibilities

• Mine our search and conversion funnel to identify markets with high demand but low conversion.
• Quantify inventory gaps against competitors, including the price points and property profiles we lack.
• Define the profile of inventory worth acquiring using third-party datasets, accounting for real-world availability.
• Design and build automated pipelines that identify target listings, source contact information for property-management companies and individual hosts, enrich and de-duplicate that data, and trigger automated outreach.
• Stand up and iterate on these workflows hands-on, including in Salesforce.
• Own the supply-acquisition funnel end to end, building the lead pipeline, defining qualification criteria, setting and improving conversion benchmarks, and routing prospects to self-serve onboarding or to a BD salesperson.
• Continuously tune the workflow to lift conversion.
• Build the reporting, dashboards, triggers, and tooling that make the market-management and BD teams successful, and define the operating process across the function.
• Work closely with product, market management, business development, marketing, finance, and data partners to turn supply strategy into shipped, measurable outcomes.
• Bring a strong quantitative orientation—query data directly (SQL), structure analyses, test hypotheses, and make decisions grounded in evidence rather than intuition.

What we're looking for

• A builder-analyst hybrid: as comfortable in SQL and a conversion funnel as you are standing up an automated workflow.
• Demonstrated experience building real AI/automation workflows—walk us through a workflow you built, the problem it solved, the time it saved, and the stack you used.
• A track record of growing high-volume lead generation—sourcing, qualifying, and converting at scale (SMB/individual, not enterprise relationship sales), ideally where you replaced a manual or cold-calling process with a technology-driven pipeline.
• Marketplace or two-sided supply experience: you've helped acquire a hard-to-find supply side at volume (e.g., drivers, couriers, hosts, sellers, service pros).
• Scrappy, ownership-minded, and energized by ambiguity and 0→1 work.

General Responsibilities

• Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands.
• Leadership: May manage and develop 1-2 analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One.
• Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics.
• Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies.
• Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis.
• Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently.
• Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability.
• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management.
• Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business.
• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results.
• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.
• Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment.
• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus.

Qualifications

• At least 3 years of professional experience performing analysis.
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
• A Bachelor's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative field)
• A Master's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering (preferred).
• 5+ years of experience in analysis (preferred).
• 2+ years of experience in financial services (preferred).
• 1+ year of experience in consulting (preferred).
• 2+ years of experience in people management (preferred).