Business Loan Account Manager

About the role

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below. Company Culture is at Our Core If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us. What WE Believe Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships. Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones. Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly. Join a company that grows with you - personally and professionally

Responsibilities

The purpose of the Business Loan Account Manager is to assist with the servicing of the Member Business Loan (MBL) portfolio to contribute to delivering high levels of member satisfaction, while ensuring financial safety and soundness. This position is responsible for performing sales support, key credit and administrative functions, change in terms, maturity extensions, engaging in member contact via in-person and phone contacts and assisting with credit union compliance for all applicable regulations and policies. A significant degree of creativity, data analysis and problem-solving skills are required in order to solve a wide variety of issues that may arise. This associate should have the skills to be able to take uncomplicated transactions from the application phase all the way through settlement, while communicating with the member from start to finish.

Skills

• Decision making requires analytical ability, independent judgment and ingenuity with significant discretion on daily operational decisions