Business Lines Senior Territory Manager

Key Responsibilities

• Territory & Agency Ownership
• Lead comprehensive agency management activities, including prospecting, business planning, engagement, training, compensation, and agency plant optimization.
• Manage a large and diverse agency footprint (100+ storefronts), optimizing performance across the territory.

Agency Partnership & Business Development

• Independently build and sustain strong, mutually beneficial relationships with agency owners, leadership, and frontline staff through primarily in-person engagement, supplemented by virtual and digital channels.
• Establish credibility as a trusted advisor by delivering product expertise, underwriting philosophy, appetite guidance, and system training.
• Support retention initiatives and new business development to deepen agency relationships and maximize revenue.

Commercial Lines & Portfolio Management

• Focus on commercial business lines, working across a broad range of products, coverages, and market appetite.
• Drive consistent flow of small commercial business while strategically engaging agents and brokers on targeted mid-to-larger accounts.
• Manage the account pipeline end-to-end, including renewals, and collaborate across multiple underwriting segments to ensure strong outcomes.
• Ensure appropriate book mix, risk quality, and overall profitability at both the agency and territory level.

Strategy, Execution & Analytics

• Develop, execute, and continuously refine high-quality agency and territory strategies aligned to enterprise Personal Lines and Business Lines priorities.
• Support strategic initiatives such as carrier consolidation (book transfers), agency expansion, service center integration, and new product or program rollouts.
• Utilize internal and external tools, programs, and data analytics to inform decisions, monitor performance, and identify growth opportunities.

Cross-Functional Collaboration & Leadership

• Partner closely with underwriting, product management, claims, and risk control teams to identify opportunities, resolve issues, and share competitive and market intelligence.
• Act as the voice of the agent and customer within the organization.
• Collaborate with Personal Lines and Business Lines counterparts on shared agency relationships.
• Provide mentorship and guidance to peers and team members, contributing to continuous improvement and best practices.

Qualifications

• Proven experience managing agency relationships and driving profitable growth within commercial insurance.
• Strong consultative, relationship-building, and influencing skills.
• Ability to work independently with limited supervision while managing complex priorities.
• Comfort leveraging data, tools, and insights to guide territory and agency strategies.
• Willingness to travel extensively within the assigned territory for in-person agency engagement.