Business Intelligence & IT Support Analyst

Key Responsibilities

• Design, develop, and maintain dashboards, scorecards, and reports using Power BI, QlikView, and other business intelligence tools.
• Create and manage key performance indicators (KPIs) that support operational, financial, sales, customer service, and IT objectives.
• Analyze business data to identify trends, opportunities, risks, and performance improvement initiatives.
• Deliver executive-level reporting and visualizations that support strategic decision-making.
• Develop automated reporting solutions to improve efficiency and reduce manual processes.
• Validate and reconcile data across multiple systems to ensure reporting accuracy and integrity.
• Present findings and recommendations to business leaders in a clear and actionable format.
• Support forecasting, budgeting, and business performance analysis activities.

Data Management & Reporting

• Develop and maintain SQL queries, datasets, and reporting models.
• Create and maintain reporting documentation, data dictionaries, and governance standards.
• Identify and resolve data quality issues, inconsistencies, and reporting discrepancies.
• Support enterprise data governance and data standardization initiatives.
• Collaborate with business stakeholders to define reporting requirements and success metrics.

Business Systems & Application Support

• Provide Tier 2 support for business applications, reporting platforms, and end users.
• Troubleshoot application, reporting, security, and user-access issues.
• Assist with user onboarding, offboarding, account management, and access provisioning.
• Aid in ERP, CRM, automation, and other line-of-business platforms support.
• Create and maintain support documentation, knowledge base articles, and process guides.
• Participate in system upgrades, testing, deployments, and technology improvement initiatives.

Business Process Improvement & Automation

• Partner with department leaders to understand business challenges and reporting needs.
• Translate business requirements into practical technology and reporting solutions.
• Identify opportunities for process automation using reporting and workflow technologies.
• Recommend data-driven improvements that enhance productivity, service levels, and operational efficiency.
• Assist in evaluating emerging technologies that can drive business value.