Business Insurance Account Manager I

Marsh Risk · Nashville, TN · 5 days ago

Hybrid$27/hrFull-time

Our award-winning, inclusive, Top Workplace culture is built by extraordinary people. Over 11,000 industry professionals drive our efforts to deliver purposeful work and meaningful impact every day. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals. With 200 offices across North America, we combine local consultancy with the global resources of Marsh (NYSE: MRSH).

Applicants must be within driving distance to our Nashville, TN office and able to commute a minimum of three days per week.

About the role

As a Business Insurance Account Manager I, you will build and maintain key client and carrier relationships while supporting the renewal process and client service needs.

Responsibilities

Build and maintain key client and carrier relationships by phone, email, and in person.
Assist assigned clients and teammates with service questions related to administration, billing, claims issues, and problem-solving.
Work with Producer and/or Marketing Account Executive to monitor and support the renewal process for assigned clients.
Provide analysis and assist in recommending coverage needs to present to clients.
Coordinate meetings with clients and/or producers to present renewals and supporting documents.
Prepare marketing information or provide required details to a marketing person.
Schedule and conduct teammate meetings in coordination with Marketing Account Executive or Producer and complete the implementation process.
Prepare and deliver all applicable forms to clients.
Use client management system(s) to update policies, log activities, document client meetings, carrier follow-up, and service issues.
Provide administrative support on special projects and new ideas/services as needed.

Requirements

Must be within driving distance to the Nashville, TN office.
Ability to commute to the office a minimum of three days per week.

Qualifications

For the Ejecutivo Interno de Servicio role (Peru-based):

Student in final year or completed degree in Administration, Engineering, or related field.
Minimum 2 years of experience in the insurance sector (general risks or P&C).
Intermediate Excel skills, including databases and pivot tables.
Commercial profile with customer service orientation.

Skills