Business Insurance Account Manager

About the role

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

Responsibilities

• Execution of Client Service
  • Works with Producer and/or Account Executives, service team, and other internal departments to plan, execute, and track customized service strategy for each client, designed to create measurable value and efficiencies in their businesses.
  • Manages creation of proposals, providing summary of programs and options, service plan, and other specific deliverables designed to support clients in making decisions about insurance programs.
  • Builds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email, and in-person meetings.
  • Analyzes risk, coverage, program structure and recommends options; executes coverage and program changes.
  • Oversees the accuracy and display of information in client portals; consults with and enacts client decisions on access to portal by their staff.
  • Leverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed.
  • Works with internal departments to ensure cohesiveness and timeliness of service execution, and creates report of service plan execution through commitment report.
  • Takes an enterprise-wide approach to client service by collaborating with other service teams to create a cohesive client service experience.
  • Manages time effectively to prioritize workload, client service requests, and service parameters on business processes.
• Market Strategy and Negotiation
  • Works with service team to effectively manage and oversee new business and renewal processes by following workflow procedures and best practices.
  • Creates submission for underwriters, by engaging with clients and prospective clients on their exposures, coverages, and program needs, assembling into submission package following best practices.
  • Communicates with underwriters on submissions and negotiates premium, coverage, and other terms on behalf of clients.
  • Evaluates coverage, terms, and conditions of quotes received from underwriters; compares quote options from multiple carriers and presents coverage comparisons as requested.
  • Remains current on forms, coverage, insurance carriers, industry trends, and legislation.
  • Maintains positive working relationships with insurance carriers, attends meetings and events as appropriate, and proactively learns about their products and underwriting approaches.
• Data Process and Integrity
  • Consistently follows client service workflows and appropriately engages internal resources such as process support team, procedure manuals and reporting tools to ensure efficiency and accuracy of execution.
  • Accurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments, and correspondence.
  • Achieves desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics, and goals.
• Peer Relationships
  • Participates in ongoing scheduled meetings with service team to discuss accounts, renewals, service needs, service platform, etc.
  • Trains, guides, and mentors Client Service Representatives and other peers.
  • Communicates effectively with Client Service Representatives and provides timely and complete information to allow them to establish positive client relationships and efficiently manage their processes and workload.
  • Develops successful and effective working relationships with Producers, Account Executives, Client Service Representatives, service team members, managers, carriers, and members of other departments.

Requirements

• Upon hire, Producers License for Fire/Casualty or Life/Health, as appropriate for role.
• Available to travel to both local and long-distance client meetings.
• Has means of transportation for local travel as needed.
• 2+ years Account Manager experience within an insurance brokerage, or comparable experience.

Qualifications (Preferred)

• BS/BA in Business, Insurance, or related field.
• CPCU, ARM, CEBS, or other professional insurance designation related to discipline.
• Experience working with agency management systems.
• Proficient skill level in Microsoft Office Suite.

Benefits

• Generous time off, including personal and volunteering.
• Tuition reimbursement and professional development opportunities.
• Hybrid work.
• Charitable contribution match programs.
• Stock purchase opportunities.

Pay

The applicable base salary range for this role is $64,700 to $120,400. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.