Business Insurance Account Associate
About the role
MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).
Responsibilities
- Basic Knowledge of Agency Management System
- Assist with client service deliverables aligned with tasks
- Steps in to support account team members on any/all functions as needed.
- Aids other Account Associate's during high volume times as needed.
- Provides New Business, Renewal and General Service Support based on the following tasks:
- AMS Data Entry: new business support, renewal support, special projects
- Order and File Loss Runs
- Generate Certificate Holder Lists
- Download E-Mods or request from insurance carrier
- Order Flood Zones
- Order ISO Prometrix Reports
- Certificate Issuance
- Evidence of Property Issuance
- Auto ID Card Issuance
Requirements
- High School Diploma Required
- 0-12 months prior experience
- Reliable and punctual
- Developing active listening, verbal and written communication skills, customer service skills
- Developing attention to detail and sense of urgency and problem-solving abilities
- Team player and eager to learn
- Works at the direction and under guidance of the Unit Leader / Unit Manager / Client Team
- Developing basic understanding of prioritization & organizational skills
- No direct carrier interaction but understands the importance of strong carrier relationships
- Basic application of tools & resources
- Basic application in Adobe, Microsoft Office Products (Outlook, Word, and PowerPoint) and proficient in Excel
- Learn and adopt MMA Core Values: Collaboration, Passion, Innovation, Accountability
- Property Casualty Resident’s License within 90 days of hire
- Annual CE Requirement
Qualifications
- High School Diploma Required
- 0-12 months prior experience
- Reliable and punctual
- Developing active listening, verbal and written communication skills, customer service skills
- Developing attention to detail and sense of urgency and problem-solving abilities
- Team player and eager to learn
- Works at the direction and under guidance of the Unit Leader / Unit Manager / Client Team
- Developing basic understanding of prioritization & organizational skills
- No direct carrier interaction but understands the importance of strong carrier relationships
- Basic application of tools & resources
- Basic application in Adobe, Microsoft Office Products (Outlook, Word, and PowerPoint) and proficient in Excel
- Learn and adopt MMA Core Values: Collaboration, Passion, Innovation, Accountability
- Property Casualty Resident’s License within 90 days of hire
- Annual CE Requirement
Skills
- Basic Knowledge of Agency Management System
- Active Listening
- Verbal Communication
- Written Communication
- Customer Service
- Attention to Detail
- Sense of Urgency
- Problem Solving
- Teamwork
- Organizational Skills
- Adobe
- Microsoft Office Products (Outlook, Word, PowerPoint)
- Excel
- Collaboration
- Passion
- Innovation
- Accountability
Benefits
- Medical, dental and vision insurance
- 401K and company match program
- Company-paid life and disability
- Generous paid time off programs
- Employee assistance program (EAP)
- Volunteer paid time off (VTO)
- Career mobility
- Employee networking groups
- Tuition reimbursement and professional development opportunities
- Charitable contribution match programs
- Stock purchase opportunities
Pay
Details about pay are not specified in the job posting.
Schedule
Details about the schedule are not specified in the job posting.
Qualifications
Applicants must be within driving distance to our Opelika, AL office to be considered for this role and have the ability to commute to the office a minimum of three days per week.
Equal Opportunity Employer
We are an equal opportunity employer and welcome applications from all backgrounds. We celebrate diversity and are committed to creating an inclusive environment for all employees.