Business Insights Graduate 2027 Summer Intern

Experience During The Program

Our 10‑week summer internship offers a dual experience:

• Individual Placement: Interns are paired with a host team within the Data & Analytics community to contribute to ongoing work. Assignments may include business performance analysis, customer behavior research, strategic insight generation, and ad‑hoc investigations.
• Cross‑Functional Project: Interns collaborate with peers and data & analytics business partners on a real‑world project, experiencing the full project cycle. Past projects have focused on enhancing customer experience, optimizing business spend, identifying market opportunities, and developing insights that inform strategy.

Interns work out of one of our headquarters in Columbus, OH; Johnston, RI; or Boston, MA.

As a Business Insights Intern, You Can Expect To

• Analyze business data to uncover patterns in customer behavior and operational performance.
• Interpret findings in the context of real‑world impact—understanding how insights affect customers, colleagues, and the broader ecosystem.
• Measure the impact of new products and services post‑release, compare back to forecast, and identify drivers of variance.
• Assist in developing insights that inform strategy and identify opportunities for improvement.
• Contribute to presentations for senior management, translating insights into strategic recommendations.
• Collaborate with stakeholders to refine questions, validate findings, and ensure insights are relevant and actionable.
• Contribute to the development and interpretation of dashboards and visualizations, ensuring insights are aligned with business goals.
• Present findings and recommendations to peers and business leaders as part of a capstone presentation.

Basic Qualifications

• Successfully complete a video interview assessment within 4 days of receiving the link.
• Currently pursuing a graduate degree in Business Analytics, Economics, Applied Statistics, Applied Math, Finance, Accounting, Engineering, or other quantitative fields.
• Expected graduation date between December 2027 and Spring 2028 for master’s students, or concurrently enrolled in a PhD program.
• Minimum GPA of 3.0.
• Experience working with raw and prepared datasets.

Preferred Qualifications

• Strong analytical reasoning and problem‑solving skills, with the ability to think beyond numbers and understand behavioral drivers.
• Familiarity with tools such as Tableau, WebFocus, or Amazon QuickSight (helpful but not required).
• Introductory experience with programming or scripting languages (e.g., SQL, Python & Pandas, R).
• Familiarity with cloud‑based data environments such as AWS (e.g., Redshift, SageMaker JumpStart, Athena) a plus.
• Experience with Microsoft Office Suite, including Excel for exploratory analysis and scenario modeling; familiarity with tools like GBM and HEART is a plus.
• Exposure to business data analysis techniques and the ability to interpret data to support business decisions.
• Demonstrated ability to thrive in a team environment and collaborate across diverse business units.
• Strong written and verbal communication skills, with an ability to convey insights to non‑technical audiences.
• Resilience and drive—willingness to work through challenges and adapt to feedback.
• Curiosity and initiative—proactively asking thoughtful questions and seeking clarity on business goals.

Eligibility

Permanent work authorization in the United States is required. This position is not eligible for CPT, OPT, or visa sponsorship, now or in the future.

Hours and Work Schedule

Hours per Week: 40
Work Schedule: Monday – Friday, 8:30 am – 5:00 pm

Why Work for Us

At Citizens, you’ll find a customer‑centric culture built around helping our customers and giving back to local communities. Joining our team means becoming part of a supportive and collaborative workforce, with access to training and tools that accelerate your potential and maximize your career growth.