Business Growth Manager

Key Responsibilities

• Onboarding and Development: Execute effective onboarding programs for new travel agents joining our network. Provide personalized guidance and support to help agents establish and grow their travel businesses through live training sessions, one-on-one coaching, and recorded webinars. Conduct regular check-ins and progress reviews with assigned agents.
• Performance Management: Monitor agents' travel sales production and implement strategies to boost performance. Identify areas for improvement and provide targeted coaching and training.
• Tool Adoption and Training: Ensure agents are proficient in using WorldVia's suite of tools and technologies. Develop and deliver training sessions on new tools and industry best practices. Track and optimize tool adoption rates among assigned agents.
• Relationship Management: Build and maintain strong relationships with individual agents and agent groups. Serve as the primary point of contact for assigned agents, addressing their needs and concerns. Collaborate with other departments to resolve agent issues and improve overall satisfaction.
• Retention and Satisfaction: Implement strategies to enhance agent satisfaction and loyalty. Conduct regular surveys and feedback sessions to gauge agent sentiment. Develop and execute retention programs for at-risk agents.
• Reporting and Analysis: Generate regular reports on agent performance, tool adoption, and satisfaction metrics. Analyze data to identify trends and opportunities for improvement. Present findings and recommendations to senior management.

Requirements

• Bachelor’s degree in Business, Marketing, Hospitality, or related field
• 3-5 years of experience in travel industry sales, account management, or related role
• Proven track record of driving growth and achieving sales targets
• Strong understanding of the travel agency business model and industry trends
• Excellent communication and interpersonal skills
• Ability to coach, mentor, and motivate others
• Proficiency in CRM systems and data analysis tools
• Strong problem-solving and decision-making abilities

Preferred Qualifications

• Experience working with a host agency or travel consortium
• Familiarity with digital marketing strategies for travel businesses

Benefits

• Competitive salary and performance-based bonuses
• Employer-Sponsored Medical and Dental Insurance with Employee Contribution
• Full-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
• Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
• 401k with up to 4% Company Match
• Paid Time Off + Company Holidays
• Additional Time Off for Your Birthday and Work Anniversary
• Discount Travel Program
• Opportunities for professional development and career growth
• Travel industry perks and discounts
• Collaborative and innovative work environment