Business Growth Manager

Key Responsibilities

• Execute effective onboarding programs for new travel agents joining our network
• Provide personalized guidance and support to help agents establish and grow their travel businesses through live training sessions, one-on-one coaching, and recorded webinars
• Conduct regular check-ins and progress reviews with assigned agents
• Monitor agents' travel sales production and implement strategies to boost performance
• Identify areas for improvement and provide targeted coaching and training
• Develop and deliver training sessions on new tools and industry best practices
• Track and optimize tool adoption rates among assigned agents
• Build and maintain strong relationships with individual agents and agent groups
• Serve as the primary point of contact for assigned agents, addressing their needs and concerns
• Collaborate with other departments to resolve agent issues and improve overall satisfaction
• Implement strategies to enhance agent satisfaction and loyalty
• Conduct regular surveys and feedback sessions to gauge agent sentiment
• Develop and execute retention programs for at-risk agents
• Generate regular reports on agent performance, tool adoption, and satisfaction metrics
• Analyze data to identify trends and opportunities for improvement
• Present findings and recommendations to senior management

Requirements

• Bachelor’s degree in Business, Marketing, Hospitality, or related field
• 3-5 years of experience in travel industry sales, account management, or related role
• Proven track record of driving growth and achieving sales targets
• Strong understanding of the travel agency business model and industry trends
• Excellent communication and interpersonal skills
• Ability to coach, mentor, and motivate others
• Proficiency in CRM systems and data analysis tools
• Strong problem-solving and decision-making abilities