Business Growth Manager
WorldVia · Georgia, United States · 1 wk ago
Business DevelopmentFull-time
Key Responsibilities
- Execute effective onboarding programs for new travel agents joining our network
- Provide personalized guidance and support to help agents establish and grow their travel businesses through live training sessions, one-on-one coaching, and recorded webinars
- Conduct regular check-ins and progress reviews with assigned agents
- Monitor agents' travel sales production and implement strategies to boost performance
- Identify areas for improvement and provide targeted coaching and training
- Ensure agents are proficient in using WorldVia's suite of tools and technologies
- Develop and deliver training sessions on new tools and industry best practices
- Track and optimize tool adoption rates among assigned agents
- Build and maintain strong relationships with individual agents and agent groups
- Serve as the primary point of contact for assigned agents, addressing their needs and concerns
- Collaborate with other departments to resolve agent issues and improve overall satisfaction
- Implement strategies to enhance agent satisfaction and loyalty
- Conduct regular surveys and feedback sessions to gauge agent sentiment
- Develop and execute retention programs for at-risk agents
- Generate regular reports on agent performance, tool adoption, and satisfaction metrics
- Analyze data to identify trends and opportunities for improvement
- Present findings and recommendations to senior management
Requirements
- Bachelor’s degree in Business, Marketing, Hospitality, or related field
- 3-5 years of experience in travel industry sales, account management, or related role
- Proven track record of driving growth and achieving sales targets
- Strong understanding of the travel agency business model and industry trends
- Excellent communication and interpersonal skills
- Ability to coach, mentor, and motivate others
- Proficiency in CRM systems and data analysis tools
- Strong problem-solving and decision-making abilities
Benefits
- Competitive salary and performance-based bonuses
- Employer-Sponsored Medical and Dental Insurance with Employee Contribution
- Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
- Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
- 401k with up to 4% Company Match
- Paid Time Off + Company Holidays
- Additional Time Off for Your Birthday and Work Anniversary
- Discount Travel Program
- Opportunities for professional development and career growth
- Travel industry perks and discounts
- Collaborative and innovative work environment