Business Growth Account Manager

About the role

CaptionCall by Sorenson is looking for a customer service-oriented Business Growth Account Manager with a passion for helping people with hearing loss. This full-time position focuses on promoting CaptionCall services by engaging with eligible customers, healthcare providers, and community administrators to generate leads and grow opportunities. There is potential for career growth and advancement.

Responsibilities

• Generate leads by demonstrating the CaptionCall service to eligible users, Hearing Healthcare Providers, Senior Community Administrators, and Veteran Hospitals.
• Work with Hearing Care Professionals on the patient referral process when assigned.
• Represent CaptionCall at various events as assigned.
• Adhere to strict compliance policies set by the company.
• Utilize the company CRM to log daily activities.
• Maintain strict confidentiality of sensitive and highly confidential information.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED (minimum).
• Ability to meet or exceed performance expectations and goals set by department management.
• Willingness to work evenings and weekends as needed.
• Ability to drive and travel via air (50-75% travel required).
• Must have a reliable, licensed, and insured vehicle available at all times, along with a valid driver’s license and a good driving record.
• Must possess a PC (not a Mac) and a high-speed Internet connection.
• Ability to walk, bend, crawl, kneel, lift, and move furniture as needed.

Skills

• Excellent customer service skills.
• Ability to tailor presentations to the unique needs of individual healthcare professionals.
• Comfortable and clear presenting to large and small groups.
• Adaptability to various sales situations and environments.
• Reliability, organization, and punctuality.
• Ability to work independently.
• Effective communication in English (reading, writing, speaking, and listening).
• Outside sales or similar experience.
• Familiarity with assistive devices for those with hearing loss (a plus).
• Experience working with senior citizens.
• Basic computer knowledge and experience.
• Positive attitude, team player mentality, and strong interpersonal communication skills.
• Ability to collaborate across company departments.

About the Company

Sorenson’s mission is to harness the power of language to connect diverse people and enrich the human experience. As a global leader in language services, Sorenson provides communication solutions such as call captioning, video relay services, sign language and spoken language interpreting, translation, real-time captioning, and post-production services. The company is committed to enhancing accessibility, inclusion, and generational wealth while fostering inclusive workplaces. Sorenson operates with core values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.