Business Growth Account Manager

About the role

Help make a difference! CaptionCall by Sorenson is looking for a caring, customer service oriented Business Growth Account Manager with a passion for helping people with hearing loss communicate with the world! This is a full-time position with potential for career growth and advancement.

Responsibilities

• Generate leads that are installed by demonstrating the CaptionCall by Sorenson service directly to eligible users, Hearing Healthcare Providers or Senior Community Administrators and Veteran Hospitals when directed by their Outreach Manager.
• When assigned, work with Hearing Care Professionals on the patient referral process.
• Represent CaptionCall at various events as assigned.
• Adhere to strict compliance policies set by the company.
• Utilize company CRM to log daily activities.
• Maintain confidentiality of highly confidential, sensitive information relating to employees, customers, and technologies of Sorenson Communications and CaptionCall.
• Other duties as assigned.

Requirements

Education: High School Diploma or GED.

Travel: 50-75% travel required.

Knowledge, Skills, and Abilities:

• Provide excellent customer service.
• Ability to meet or exceed Business Growth Account Manager expectations and maintain established goals set forth by department management.
• Ability to work evenings and weekends as needed.
• Ability to drive and travel via air as needed.
• Ability to tailor to unique needs of individual healthcare professionals.
• Must be able to comfortably and clearly present to large and small groups.
• Must be able to adapt to various sales situations and environments.
• Must be reliable, organized and punctual.
• Must be able to work independently.
• Ability to effectively communicate in English through reading, writing, speaking and listening.
• Outside Sales or similar experience.
• Familiarity with assistive devices for those with hearing loss is a plus.
• Experience working with senior citizens.
• Basic computer knowledge and experience.
• Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

Working Conditions and Physical Requirements:

• Daily driving is required; must have a reliable, licensed and insured vehicle available at all times.
• Possess and maintain a valid driver license.
• Maintain a good driving record.
• Must have a PC (not a Mac) and a high speed Internet connection to perform essential job duties.
• Must be able to walk, bend, crawl, kneel, lift and move furniture as needed.