Business Governance Senior Specialist

About the role

Works with business, technology, and risk partners to assess emerging risks and issues across Consumer and Small Business Banking (CSBB) products, systems, and business owners.

Responsibilities

• Serves as Subject Matter Expert throughout lifecycle of all risk engagements within their assigned business unit.
• Performs or supports walkthroughs on key business processes and systems.
• Supports internal project-based initiatives using business and risk SME knowledge to assist in the development of roadmaps, technology solutions, prioritization of issue remediation plans, other temporary project-based work as assigned.
• Lends subject matter expertise to assist in the development of ongoing monitoring for CSBB product processes.
• Leads issue remediation for business unit.
• Responsible for intake and tracking of Issue remediation activities and collection of evidence packages.
• Responsible for collection and submission of monthly Issue status updates and overall Issue Management monitoring.
• Partners with the platform leaders, business leadership, technology, channel and operational teams to ensure planned solutions meet the requirements of each issue remediation.
• Works with business, technology, and risk partners to navigate roadblocks as it pertains to successful delivery of issue remediation or client redress.
• Coordinates or leads the research and development of responses or evidence collection for audits, exams, and reviews.
• Partners with Business Process Governance team to resolve identified opportunities or drive forward change required by regulator or auditor findings and recommendations.
• Leads business owners through identification of required process changes including assisting with the creation and dissemination of training materials, teammate tools (EUC), and ensures proper updates to formal policy and process documents.
• Performs trend analysis of both issues and complaints and shares insights with leadership.
• Works with leadership to escalate identified risks, control gaps, and efficiency opportunities to the appropriate groups.
• Affords comprehension of regulatory or governing body rules, related business requirements, and applicability to their assigned products.

Requirements

• Bachelor’s degree in Accounting, Business, Finance or related field, or equivalent education and related training
• 8+ years of progressive experience in a financial institution with emphasis on risk management or equivalent work experience and training
• Knowledge of industry-related regulatory requirements
• Advanced knowledge of operational and other non-financial risks
• Ability and willingness to learn and adapt to change and competing priorities
• Strong written and verbal skills
• Solid problem solving skills in complex environments; Ability to influence change
• Excellent time management and organizational skills with the ability to operate without close supervision on day-to-day decisions
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• Ability to travel, occasionally overnight

Qualifications

• Master’s degree in Finance or Business, or equivalent education and related training
• Consulting experience at a corporate level
• Knowledge of financial, accounting, and reporting systems
• General Description of Available Benefits for Eligible Employees of Truist Financial Corporation

Pay

The annual base salary for this position is $135,000 to $140,000.

Schedule

Regular or Temporary: Regular