Business Excellence Partner

Key Responsibilities

• Identify and Prioritize High-Value Business Problems
• Translate business frustration into clear problem statements, root-cause hypotheses, value estimates, and improvement opportunities
• Quantify the impact of problems using metrics such as cycle time, cost, quality, rework, capacity, customer experience, and employee effort
• Help leaders prioritize improvement work based on business value, urgency, feasibility, and strategic importance
• Build and manage a practical improvement roadmap for assigned business areas
• Design and Implement Practical Solutions
• Redesign workflows, handoffs, decision points, controls, and operating routines to improve performance
• Develop practical solutions that may include process changes, reporting enhancements, automation, system improvements, role clarity, or new ways of working
• Partner with Analytics, Technical Implementation, IT, Product, and operational teams to translate business needs into workable solutions
• Support the development of business requirements, user stories, process maps, test plans, adoption plans, and implementation materials
• Validate solutions through pilots, testing, feedback loops, and performance tracking
• Drive Measurable Business Results
• Own the delivery of measurable outcomes, not just the completion of project tasks
• Establish baseline performance, define target outcomes, and track results after implementation
• Measure impact across areas such as productivity, quality, cost reduction, cycle time, customer satisfaction, compliance, and scalability
• Create visibility to progress, risks, decisions, and realized value for business leaders
• Ensure improvements are adopted, sustained, and embedded into the way teams work
• Lead Change Across the Business
• Build trust with frontline employees, managers, directors, and executives by listening carefully and solving real business problems
• Facilitate working sessions, process reviews, Kaizen-style events, and structured problem-solving discussions
• Influence stakeholders across functions to align on decisions, remove barriers, and adopt new processes
• Communicate recommendations clearly using data, business logic, and practical implementation plans
• Help create a culture where teams continuously identify, solve, and measure improvement opportunities

Leadership Responsibilities

This position has no people leader responsibilities

Competencies - Skills

• Proven track record of leading enterprise-wide Lean/CI programs with measurable impact in matrixed organizations
• Deep knowledge of Lean, Six Sigma, and structured problem-solving techniques
• Demonstrated success facilitating Kaizen events and building engagement across levels of the organization
• Hands-on experience with Salesforce, ServiceNow, or similar enterprise platforms is a plus
• Strong business acumen, communication, and interpersonal skills
• Advanced proficiency with Microsoft Office, Visio, and project management tools (e.g., MS Project, Smartsheet, or similar)

Education and Experience

• Bachelor's degree in industrial engineering, Supply Chain, Operations or related field required; advanced degree is a plus
• Licence or certificate in Lean Six Sigma Black Belt is preferred
• 3+ years of experience in process improvement, business transformation, or operational optimization within complex service or transactional environments

CORE VALUES

• Integrity – Always act with integrity and honesty.
• One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
• Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.
• Customer Success – Ensure that customer and driver success is at the heart of everything we do.

CULTURAL ATTRIBUTES

• Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
• Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
• Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
• Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.