Business Development Representative (Sales)

About the role

We are seeking a motivated, relationship-driven Client Care & Community Relations Coordinator to join our growing team. This role is a unique blend of sales, client relations, and care coordination. The ideal candidate is a closer who thrives on building trust, converting inquiries into clients, and maintaining strong partnerships with referral sources.

Key Responsibilities

• Sales & Referral Development
• Proactively visit referral sources (hospitals, skilled nursing facilities, assisted living, home health, and community partners).
• Develop and maintain strong professional relationships with case managers, discharge planners, and community partners.
• Track all referral visits and contacts in CRM.
• Represent Senior Helpers at community events, health fairs, and partner activities.
• Lead Management & Conversion
• Respond to all new inquiries quickly and professionally.
• Track leads in CRM and ensure timely follow-up until closed.
• Request and manage refunds for unqualified 3rd-party lead generator submissions.
• Conduct in-home assessments and convert to signed service agreements.
• Client Retention & Satisfaction
• Conduct periodic client/family visits to ensure satisfaction.
• Support retention and reduce churn through proactive problem-solving and relationship management.
• Collaborate with office team (scheduler, RN, HR) to ensure a seamless client experience.

Qualifications

• Proven sales or community relations experience (healthcare, senior care, home health, or related field preferred).
• Strong closer mentality — able to move prospects from inquiry to signed agreement.
• Excellent interpersonal and communication skills.
• Highly organized with experience using CRM or lead-tracking systems.
• Valid driver’s license and reliable transportation required.
• Comfortable with both office tasks (CRM, lead tracking) and fieldwork (referral visits, assessments).

Compensation & Benefits

• Performance bonuses tied to new clients signed & client retention.
• Benefits package (health, dental, PTO).
• Career growth opportunities as we expand across New Mexico.

Why Join Senior Helpers?

• Be part of a mission-driven team improving lives every day.
• Work in a supportive culture where your success is measurable and rewarded.
• Make a visible impact on the growth and reputation of our agency.