Business Development Manager, Virtual Concierge

About the role

We’re hiring a Business Development Manager to lead new business development for BEST’s Virtual Concierge offering. You’ll re-engage a warm contact base, book meetings, and close annual subscription contracts with HR executives, benefits leaders, and brokers across corporate, professional services, law firm, and SMB markets. This is a ground-floor opportunity to work directly with our CEO, help shape the go-to-market strategy, and build a book of business in a category that’s ready for growth. You’re not sitting behind a desk; you’re out in the market every day.

What You'll Do

• Re-engage BEST’s existing warm contact base and build a pipeline of qualified prospects including HR executives, benefits leaders, brokers, and decision-makers at corporations, law firms, professional services firms, and SMBs.
• Get in front of people with coffee meetings, prospect lunches, cold calls, LinkedIn outreach, and show up where your buyers are.
• Lead consultative scoping conversations to right-size the subscription tier for each prospect and build a compelling business case.
• Owning the full sales cycle: outreach, deck, proposal, close and log every activity in HubSpot in real time.
• Market Development: Work directly with the CEO to refine our Virtual Concierge go-to-market strategy; represent BEST at industry events and conferences. Use modern tools including AI (Claude) and HubSpot to work efficiently and punch above your weight.
• Drive adoption and utilization with new clients post-close you’re selling annual contracts that auto-renew; a client who underutilizes the program is a churn risk.

What Success Looks Like

• A full pipeline consistently moving through the funnel.
• First contracts signed and revenue on the board.
• HubSpot reflects real, current activity — no black holes, no stale deals.
• A clear read on which segments and buyer profiles convert best — and a sharpened strategy to match.

Required

• Outbound sales experience, comfortable cold calling, managing a pipeline, and owning a number.
• Strong written and verbal communication, your outreach gets responses and your decks are client-ready.
• Proficiency in Microsoft Office, PowerPoint, Excel, and Word.
• HubSpot or comparable CRM, every call, meeting, and deal stage logged in real time.

Preferred

• Selling SaaS, subscription-based, or recurring-revenue products, you understand annual contracts and what it takes to keep clients renewing.
• Familiarity with the HR or benefits buyer or a demonstrated ability to learn a new industry quickly.
• Experience in employee benefits, corporate wellness, or a related field.
• Active LinkedIn presence used as a real sales and prospecting tool.

Logistics

• Field-based, Atlanta, GA or Dallas, TX.
• In-person client meetings and travel required; this is not a work-from-home position.
• Background check required.

Growth & Opportunity

Strong performers in this role have a clear path to a senior Business Development or Director-level role as BEST’s Virtual Concierge business grows. You’ll work directly with the CEO from day one and have genuine influence over the product and go-to-market strategy, not just the execution of it.

How To Apply

Submit your resume. Optional but appreciated: a brief note on a sale, relationship, or win you’re proud of and what made it happen. We read every one. Apply here.