Business Development Manager, Road US

Duties & Responsibilities

• Identify and pursue new business opportunities within the small- and medium-sized customer segment and assigned territories.
• Acquire new customers through prospecting, networking, referrals, industry engagement, and relationship-building activities.
• Reactivate inactive or dormant customer accounts and develop strategies to increase customer engagement and revenue generation.
• Develop and maintain a portfolio of small- and medium-sized customer accounts to support revenue growth, customer retention, and long-term business development objectives.
• Develop and maintain a pipeline of prospective customers and business opportunities.
• Convert qualified opportunities into active, revenue-generating customer accounts.
• Identify opportunities to expand services within existing and prospective customer accounts.
• Meet or exceed assigned revenue, customer acquisition, and business growth objectives.

Customer Relationship Management

• Build and maintain strong relationships with prospective and existing customers.
• Conduct customer meetings and discussions to understand transportation needs, business challenges, and service requirements.
• Serve as a primary point of contact for assigned customer opportunities throughout the sales process.
• Maintain regular communication with customers to support relationship development and long-term account growth.
• Support customer retention efforts by identifying opportunities to strengthen customer partnerships and increase service utilization.
• Assist in resolving customer concerns through collaboration with internal stakeholders.

Sales Execution & Solution Development

• Assess customer transportation requirements and collaborate with internal operations teams to develop effective transportation and logistics solutions.
• Present DSV Road service offerings to prospective customers.
• Participate in customer discussions regarding transportation services, pricing proposals, and business opportunities.
• Collaborate with Pricing, Operations, and Sales Support teams to develop competitive and customer-focused solutions.
• Prepare and present customer proposals, service recommendations, and sales presentations.
• Support successful customer onboarding and implementation activities to promote a positive customer experience and repeat business.

Market & Opportunity Management

• Monitor market activity, customer trends, and competitive information to identify business development opportunities.
• Maintain accurate customer, opportunity, pipeline, and forecast information within company CRM systems.
• Track sales performance and opportunity progression to support achievement of business objectives.
• Prioritize customer opportunities and sales activities to maximize effectiveness and revenue growth.

Qualifications & Experience

• High school diploma or equivalent required; Associate’s degree or Bachelor’s degree in Business, Logistics, Sales, Marketing, or a related field preferred.
• 1-3 years of sales, business development, commercial, or related experience preferred.
• Experience building customer relationships and supporting revenue growth initiatives preferred.
• Experience working in a KPI-driven, goal-oriented, or customer-focused environment preferred.
• Familiarity with CRM systems (Microsoft Dynamics or similar) and pipeline management tools preferred.
• Transportation and logistics industry experience preferred.
• Domestic freight brokerage or related transportation experience preferred.

Skills & Competencies

• Strong verbal, written, and interpersonal communication skills.
• Ability to build and maintain customer relationships.
• Customer-focused mindset with strong relationship management skills.
• Strong organizational and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving and critical-thinking skills.
• Broad business and commercial acumen.
• Ability to identify customer needs and recommend appropriate solutions.
• Strong collaboration and teamwork skills.
• Proficiency with Microsoft Office applications and CRM systems.
• Self-motivated with the ability to work independently and achieve performance goals.