Business Development (Healthcare) Manager

About the role

God’s Love We Deliver is a nonsectarian organization providing life-sustaining meals and nutrition counseling for people living with severe illnesses. The Business Development and Community Partnerships Department works with healthcare providers, managed care organizations, community-based organizations, and communities to establish partnerships and contracts.

Responsibilities

• Manage the Business Development and Community Partnerships department to engage with healthcare providers, managed care organizations, community-based organizations, and communities through outreach and engagement efforts.
• Design, plan, and cultivate outreach strategies that further the organization's mission and goals, while aligning with our program-specific critical needs, setting objectives, and creating detailed departmental plans.
• Build and manage partnership opportunities, considering landscape analysis, using data and metrics to drive decision-making, refine strategies, and report progress to leadership and key stakeholders.
• Supervise and support staff, volunteers and interns, including hiring, training, and evaluating performance to ensure a high level of productivity and morale.
• Support engagement, development, research, cultivation, and maintenance of our healthcare and community-based partnerships to facilitate achieving and exceeding the annual revenue objectives.
• Manage staff to coordinate communications with current and potential partners, including overseeing closed-loop reporting, investigating and escalating any issues, and aiding in the coordination and preparation of materials for partnerships.
• Manage departmental budgets, including allocating resources wisely, monitoring expenses, and ensuring financial accountability and transparency.
• Build a strong team through open communication and by collaborating on decision-making responsibilities, encouraging staff to achieve their best work as a trusted leader and mentor.
• Conduct outreach and engagement with current and potential partners by curating presentations to managed care organizations, healthcare systems, federally qualified health centers, community-based organizations, community groups, and others.
• Communicate departmental activities, successes, and challenges to the Vice President of Program Development and other key organizational stakeholders as needed, including preparing detailed reports and presentations.
• Proactively address any issues that arise amongst the organization or its partners, responding timely and effectively to ensure departmental stability and continuity, while engaging in long-term problem solving for best practices.
• Cross-collaborate across other departments within the organization to ensure a cohesive approach to achieving the organization’s goals.
• Maintain database of outreach and marketing activities while measuring levels of success and strategizing to improve in areas of greatest need.
• Participate in advocacy activities that promote funding and policies that support the integration of medically tailored meals into healthcare.

Qualifications

• Minimum 5 years of progressively responsible experience managing programmatic activities, preferably in a healthcare or social services environment, such as hospitals, physician practices, health insurance (payer) organizations, case management, or social work.
• Minimum 2 years of experience as a people manager/supervisor.
• Thorough understanding of project/program management techniques and methods.
• Background in development of performance evaluation techniques and key performance indicator (KPI) metrics.
• Analytical mindset with great problem-solving abilities, including expertise in data analysis, reporting, and budgeting.
• Experience using Microsoft Suite and program management software.
• Business acumen with a strategic ability, including excellent organizational and leadership skills.
• Demonstrated agility in managing multiple deadlines, projects, and relationships.
• Able to exercise discretion with highly sensitive and confidential information.
• Excellent oral and written communication skills.