BUSINESS DEVELOPMENT COORD/REP

About the Organization

The Brook Hospital has been offering hope to individuals, families, and communities since 1985. With two outstanding hospitals in Louisville, Kentucky—KMI and Dupont—The Brook is a leader in providing quality mental health and addiction treatment services. Our commitment to care includes developing integrated delivery systems through partnerships with medical-surgical hospitals, community mental health centers, educational institutions, managed care organizations, local health professionals, and agencies. The Brook Hospital strives to set the standard for excellence in behavioral healthcare and maintains its leadership role by treating each patient as a respected individual.

Responsibilities

• Maintains positive working relationships with all disciplines.
• Maintains composure and tact during stressful interactions.
• Demonstrates skillful telephone etiquette.
• Understands how the position supports the goals of the department and the vision of the organization, including how it supports other departments and processes.
• Strives for professional growth based on identified strengths and weaknesses.
• Promotes and consistently supports a strong customer service culture among all employees and contract personnel.
• Demonstrates a “can do” attitude and fosters respect, courtesy, helpfulness, and teamwork in relationships with staff and external customers.
• Researches prospective business development opportunities.
• Completes a Monthly Operating Report (MOR).
• Participates in giving facility tours, demonstrating an excellent understanding of facility layout and programming offered.
• Participates in the development and execution of business development special events.
• Effectively demonstrates knowledge of patient age groups (child, adolescent, adult, and geriatric) and specific programs related to each.
• Utilizes software to log daily interactions with referral sources.
• Provides hospital spirituality groups and documents group notes.
• Performs other responsibilities as assigned by the CEO or Director of Business Development.

The Community Liaison implements the philosophy, policy, procedures, systems, and strategic goals set forth by the senior management team while maximizing referral potentials from assigned accounts and developing new business to achieve the goals and objectives of facility business development and strategic planning. The Community Liaison markets hospital services to physicians, mental health professionals, EAPs, and other professionals, thereby strengthening facility relationships with these resources.

Requirements

• Master’s Degree.
• Familiarity and connections with the local community; experience working in healthcare preferred.
• Valid Kentucky Driver’s License with a good driving record.
• Public speaking skills—comfortable speaking to small and large groups.
• Knowledge of social media.
• Previous experience in the mental health field preferred.

Benefits

• Challenging and rewarding work environment.
• Competitive compensation.
• Excellent medical, dental, vision, and prescription drug plan.
• 401k plan with company match.
• Generous paid time off.
• Career development opportunities within UHS and its 300+ subsidiaries.