Business Development Center Sales Representative

About the role

Capital Ford of Raleigh is seeking a dynamic and results-driven Business Development Center (BDC) Sales Representative to join their team. This role involves managing leads, building relationships, and converting inquiries into sales opportunities.

Responsibilities

• Respond quickly to incoming leads via phone, email, and online inquiries
• Manage and prioritize leads to ensure timely and consistent follow-up
• Engage customers to understand their needs and vehicle preferences
• Provide information on vehicles, services, and current promotions
• Highlight key features and value to help move customers through the sales process
• Schedule appointments and create sales opportunities for the showroom team
• Collaborate with sales consultants and other departments to ensure a seamless customer experience
• Maintain accurate and up-to-date records in the CRM system
• Stay informed on inventory, promotions, and market trends
• Absorb additional duties as needed

Requirements

• Experience in sales or customer service (automotive or BDC experience a plus)
• Strong communication skills, especially over the phone and via email
• Goal-oriented with a passion for hitting and exceeding targets
• Ability to identify sales opportunities and build customer rapport
• Comfortable working with CRM systems and technology
• Team player with a positive, can-do attitude
• Adaptable and open to learning new processes and systems

Qualifications

• Must pass pre-employment background screening

Skills

• Excellent communication skills
• CRM proficiency
• Customer service orientation
• Problem-solving abilities

Benefits

• Competitive Pay
• Health Insurance
• Paid Time Off (PTO)
• 401(k)

Pay

Details on pay are not specified in the job posting.

Schedule

Schedule details are not specified in the job posting.