Business Development Associate - Private Equity

Responsibilities

• Grow revenue and usage within your book of business by monitoring client activity and proactively engaging with new or inactive users to drive adoption of our products and services
• Introduce all Third Bridge products and services to new client users to ensure fast adoption and product stickiness from the outset of a client’s relationship with us
• Partner with Client Services and Account Managers to align engagement strategy to renewal objectives
• Identify growth opportunities within your book of business, for example identifying new teams who could access Third Bridge’s products and services, cross-sell opportunities, etc.
• Support new client acquisition team with new stakeholder interactions and onboarding of new clients
• Consistently communicate and demonstrate our value proposition to end users, key stakeholders and decision makers across and in accordance with the client lifecycle, ensuring a solid understanding of how our products and services specifically support Private Equity clients throughout their deal cycle
• Build, develop and manage relationships with client users and key stakeholders with the goal of driving utilisation of their Third Bridge subscription, resulting in client satisfaction, retention, and growth
• Identify approaches that address the client’s challenges leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention
• Conduct regular retention and risk analysis of client book of business that provides insights into performance and key client engagement metrics
• Originate opportunities to expand the user footprint within existing client teams, and for Account Managers to up-sell and cross-sell Third Bridge services
• Collaborate with Client Services and Account Management to identify root causes of client issues, working with internal and external stakeholders to develop effective resolutions
• Collect, analyse and share client feedback and market intel internally to all relevant stakeholders, including Client Services, Commercial, Product and Marketing
• Advocate internally for your clients, particularly for feature improvements across our product offering

Qualifications

• Experience in a client facing role
• Client-first mindset; superior client service ethic
• Self-starter mentality with the ability to work autonomously as well as collaboratively within a team
• Demonstrable problem solving and client relationship building and management skills
• Proven track record of exceeding targets and growing accounts, fueled by a passion for delivering value to clients
• Exceptional communication, collaboration, prioritisation, problem solving, critical thinking, and influencing skills
• Demonstrable ability to multitask and prioritise on an ongoing basis to manage both proactive and reactive work