Business Development Associate

Why Choose Suddath

Join a team with a 100+ year reputation for excellence as an innovative, growing, and financially stable company dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services worldwide.

What We Offer

• Competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees; biweekly pay for salaried employees
• Paid Time Off (PTO) and paid company holidays
• Tuition reimbursement plan to encourage continued education and development

For more information on our benefit offerings, visit Suddath Careers.

About the Role

Identify and close new household goods business opportunities consistent with company goals and objectives, and develop a strong network of referral partnerships. This role is ideal for an energetic professional looking to build a career in sales, business development, community engagement, and relationship management. Whether you're coming from hospitality, recruiting, event management, real estate, customer service, or a recent college program, we'll teach you the moving and relocation industry. This position serves as a market brand ambassador to drive lead generation by continuously seeking new lead sources and nurturing relationships with existing Suddath channel partners.

Responsibilities

• Aggressively cultivate new business through referrals, local and professional networking, internet research, and social media connections
• Meet or exceed established self-generated appointment goals, closing ratios, quality scores, and sales volume guidelines
• Develop and deliver effective and professional sales presentations to key referring partners, including realtors and business networking groups
• Conduct virtual surveys and travel to customer residences for on-site visual surveys
• Provide accurate written estimates of service and all applicable information customers need to make informed decisions
• Ensure thorough communications to establish appropriate expectations for customers and internal teams
• Embrace best-in-class sales techniques to differentiate from the competition and earn customers’ trust
• Attend industry events and maintain professional memberships to network and secure new business
• Work with operations and customer service staff to define customer requirements and ensure top satisfaction
• Produce and distribute sales activity reports as required and respond to business needs promptly
• Utilize the CRM platform, HubSpot, to maintain accurate data and improve closing ratios
• Provide best-in-class customer service, work with integrity, and develop excellent working relationships

Requirements

• Social and able to develop strong relationships with ease
• Ability and desire to uncover move opportunities daily and maintain high visibility in the community
• Excellent verbal and written communication skills
• Customer service-oriented with strong attention to detail for survey and estimating accuracy
• Ability to relate well with a diverse range of people of varying backgrounds, ages, and experiences
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Excellent teamwork and interpersonal skills
• Strong attention to detail and follow-through
• Ability to develop and maintain positive working relationships with internal and external customers
• Ability to demonstrate initiative and work with minimum supervision
• Willingness to adhere to policies and processes set forth by management

Qualifications

• Bachelor's degree from a four-year college or university preferred but not necessary
• Two to five years of direct sales experience; moving industry experience preferred

Skills

• Language Skills: Ability to read and interpret documents such as forms, contracts, and procedure manuals; draft routine reports; and speak effectively before groups
• Mathematical Skills: Ability to calculate figures such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; apply concepts of basic algebra and geometry
• Reasoning Ability: Ability to solve practical problems and deal with concrete variables in situations with limited standardization; interpret instructions in written, oral, diagram, or schedule form
• Computer Operations: Strong knowledge of Microsoft Office Suite; experience with social networking and CRM databases
• Planning/Organization: Ability to prioritize, multi-task, and organize workflow to manage daily responsibilities and meet deadlines

Working Conditions

• Cubicle working environment with moderate noise level
• Physical Activity:
  • Stand: Under 1/3 of the time
  • Walk: Under 1/3 of the time
  • Sit: Over 2/3 of the time
  • Use hands to finger, handle, or feel: Over 2/3 of the time
  • Reach with hands and arms: 1/3 to 2/3 of the time
  • Climb or balance: None
  • Stoop, kneel, crouch, or crawl: Under 1/3 of the time
  • Talk or hear: Over 1/3 to 2/3 of the time
  • Occasionally lift and/or move up to 10 pounds
• Manual Dexterity: Sufficient to reach/handle items, work with fingers, and perceive attributes of objects and materials
• Special Vision Requirements: Close vision and ability to adjust focus