Business Development Associate

About the Role

Identify and close new household goods business opportunities consistent with company goals and objectives, and to develop strong network of referral partnerships. This is an ideal opportunity for an energetic professional looking to build a career in sales, business development, community engagement, and relationship management. Whether you're coming from hospitality, recruiting, event management, real estate, customer service, or a recent college program, we'll teach you the moving and relocation industry. This important role will serve as market brand ambassadors who will help drive lead generation to our inside sales team by continuously seeking out new lead sources and nurturing relationships with existing Suddath channel partners.

Responsibilities

• Aggressively cultivate new business through referrals, local and professional networking, internet research, social media connections, etc.
• Meet or exceed established self-generated appointment goals, closing ratios, quality scores and sales volume guidelines.
• Develop and deliver effective and professional sales presentations to key referring partners – including realtors and business networking groups.
• Conduct virtual surveys and travel to customer residences to conduct visual surveys on-site.
• Conduct and provide accurate written estimates of service and all applicable information the customer needs to make an informed decision.
• Ensure communications are thorough and establish appropriate expectations – for our customers and our internal teams, so every move is set up for success.
• Embrace best-in-class sales techniques and practices to differentiate from the competition and earn customers' trust.
• Attend industry events and maintain professional membership status as a way to both network within the industry to develop strong referral partnerships and secure new business.
• Work with operations and customer service staff to ensure customer requirements and expectations are clearly defined to ensure top customer satisfaction.
• Produce and distribute sales activity reports as required and respond to business needs within a timely manner.
• Embrace and utilize the CRM platform, HubSpot, to ensure data is accurate on a daily basis, and to benefit from the sales tools available within the platform to improve closing ratios.
• Provide best-in-class customer service, work with integrity, and strive to develop excellent working relationships with fellow employees, vendors, partners and customers.

Qualifications

• Bachelor's degree (B.A.) from four-year college or university preferred but not necessary.
• Two to five years of direct sales experience.
• Moving industry experience is preferred.

Skills

• Social and develop strong relationships with ease.
• Ability and desire to uncover move opportunities on a daily basis, be the face of Suddath in the marketplace, and maintain high visibility in the community to establish self as the mover of choice.
• Excellent verbal and written communication skills.
• Customer service oriented.
• Attention to detail imperative for survey and estimating accuracy.
• Ability to relate well with a diverse range of people of varying backgrounds, ages and experiences.
• Ability to prioritize and re-prioritize as situations and needs change throughout the work day.
• Ability to organize workflow to manage daily responsibilities, meet deadlines and prioritize work.
• Excellent teamwork and interpersonal skills required.
• Excellent attention to detail and follow-through.
• Ability to develop and maintain positive working relationships with internal and external customers.
• Ability to demonstrate initiative and to work with minimum supervision.
• Willing to adhere to policies and processes set forth by management.
• Strong knowledge of Microsoft Office Suite.
• Experience with social networking and utilizing a CRM database.
• Ability to read and interpret documents such as forms, contracts, and procedure manuals.
• Ability to draft routine reports.
• Ability to speak effectively before groups of customers or employees of an organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday.
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work.

Benefits

• Competitive wage with a comprehensive benefits package.
• 401(k) plan with company matching.
• Weekly pay for hourly-paid employees; biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays.
• Tuition reimbursement plan where employees are encouraged to continue their education and development.

Working Conditions: Cubicle working environment. Noise level in the work environment is usually moderate.

Physical Demands: The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms. Specific vision abilities required include close vision and ability to adjust focus.

Supervisory Responsibilities: None.