Business Coordinator (Customer Service)

Responsibilities

• Manage customer orders, inventory, production scheduling, and shipments.
• Input shop orders into the manufacturing system in alignment with customer orders.
• Maintain and update the base price list for each customer.
• Process billing and resolve customer payment discrepancies.
• Balance finished goods inventory on a weekly basis.
• Support the production scheduler to ensure timely order fulfillment.
• Process invoices and credits as needed.
• Collaborate with the Quality Department to coordinate product release and shipping.
• Provide coverage for other Business Coordinator accounts during absences.

Qualifications

• Proficient in Microsoft Excel and company order management systems.
• Experience with Adage software is preferred.
• Strong verbal and written communication skills.
• High attention to detail and accuracy in data management.
• Effective time management and organizational skills.
• Able to respond professionally to phone, fax, and email communications.
• Account Management experience is preferred.
• Understanding of plant procedures is advantageous.
• Self-motivated, confident, and a team player.