Business Banking Relationship Manager I

About the role

At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions are central to helping clients navigate changing circumstances. In this role you’ll deepen relationships with your clients by collaborating with peers across banking, lending, and investing, helping them with short‑ and long‑term financial goals. Citizens is seeking a motivated, highly successful, proven Relationship Manager with experience in moderately to less complex portfolios and a strong grasp of sales and credit skills. This senior‑level performer will have an immediate impact and will be rewarded with an uncapped incentive opportunity and the ability to grow a career with a world‑class organization.

Primary Responsibilities

• Develop consultative relationships with small business clients in your target market with annual revenues ranging from $1 million to $10 million.
• Understand client needs, provide value‑added solutions, manage a portfolio of existing customers, and drive new commercial customer relationships.
• Partner effectively with an award‑winning business banking team offering a wide array of product solutions to enhance the customer experience, increase loyalty, and improve profitability for both the customer and the bank.
• Complete Business Banking University and Drive Sales training during the initial four‑week orientation, plus a commercial credit training program to identify, assess, and mitigate lending risk.
• Maintain strong market knowledge and develop, retain, and expand relationships with Centers of Influence such as CPAs and attorneys.
• Actively engage in significant community activity to expand the potential customer base.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience (required).
• 2+ years in a Business Banking Relationship Manager role or related business lending experience (preferred).
• Business‑to‑Business sales experience (required).
• Motivated self‑starter with demonstrated leadership ability and potential.
• Proven ability to operate in a “team” atmosphere, leveraging strong internal and external networks.
• Ability to succeed in a fast‑paced, demanding sales culture with routines and goals aimed at new loan and deposit generation, cross‑sales, customer service, and satisfaction.
• Proficiency with portfolio/account management (preferred).
• Understanding of core business products and services.
• Consistent record of sales and outbound calling skills.
• Excellent written and verbal communication and interpersonal skills.
• Ability to develop strong customer and colleague relationships.

Hours and Work Schedule

• Hours per week: 40
• Work schedule: Monday – Friday

Why Work for Us

At Citizens, you’ll find a customer‑centric culture built around helping our customers and giving back to local communities. When you join the team, you become part of a supportive and collaborative workforce with access to training and tools that accelerate your potential and maximize your career growth.