Business Banking Relationship Manager

USD $80,170.00–$123,600.00 per year

About the role

A Business Banking Relationship Manager 1 develops a calling plan to maintain and grow existing relationships and to develop new relationships that meet the bank’s client selectivity, profitability, and risk appetite. The role requires proven success in independently winning new relationships (credit and non-credit) and negotiating terms with minimal assistance.

Relationship Managers partner with Business Banking colleagues—Loan Coordinators, Loan Processors, Portfolio Managers, and Credit Administrators—to develop and maintain credit, depository, and treasury relationships under the guidance of a Regional President or Executive Director. They work closely with Treasury Management Officers and Treasury Analysts to grow and service the non-credit needs of business clients. For credit needs, the Relationship Manager primarily uses a centralized underwriting channel. These positions manage business banking relationships with LTOB > $500M and TRE > $5MM, aiming to maximize profitability while limiting credit risk.

This position upholds WaFd Bank’s value of kindness in servicing coworkers and clients.

Responsibilities

• Engage in business development activities and solicitation of new business prospects; maintain a positive sales environment through education on the Bank’s products and services.
• Maintain active prospecting efforts, including identification, qualification, and calling; investigate and follow up on significant changes in the status of existing customers.
• Balance prospecting efforts with quality customer maintenance; meet with customers to discuss needs and outline appropriate Bank services; resolve customer concerns or problems.
• Establish and negotiate terms for credit extension, including costs, repayment method and schedule, and collateral requirements.
• Develop a deep understanding of non-credit products; lead client and prospect engagements to uncover opportunities and propose solutions for efficient cash flow management.
• Perform portfolio management responsibilities, including monitoring customers’ financial reporting requirements and compliance with covenants.
• Stay current on all compliance training and adhere to Know Your Customer expectations and Bank Secrecy Act regulations.
• Act as a trusted advisor by maintaining current knowledge of customers’ business and industry.
• Participate in networking to increase the Bank’s visibility in the business communities served and enhance new business opportunities.
• Serve as the primary contact for non-borrowing and borrowing clients for matters relating to other Bank services, including personal, private banking, and wealth management.
• Partner closely with SBA Loan Officers for credits requiring government guarantees.
• Counsel, assist, and mentor Branch Managers in their training and development.
• Adhere to bank policies and procedures designed to comply with federal regulations, including the Bank Secrecy Act, USA Patriot Act, and OFAC regulations; ensure timely and accurate preparation of Currency Transaction Reports and Suspicious Activity Reports.
• Complete and pass all assigned eLearning courses and certifications as required.
• Avoid all real or perceived conflicts of interest and maintain client privacy and confidentiality.
• Complete special projects assigned by the manager.

Requirements

• Bachelor’s Degree or approved equivalent; completion of courses in finance, accounting, and real estate analysis or equivalent training in commercial banking.
• Negotiating experience, accuracy, strong organizational skills, and attention to detail.
• Success working with clients with diverse banking needs.
• Effective verbal and written communication skills; ability to work independently with little supervision as well as in a team environment.
• Proficiency with Microsoft Office applications (Word, PowerPoint, Excel, Teams, Outlook, and Power BI); experience with nCino and Salesforce is desired.
• Clear and concise verbal and written communication skills, including strong customer relations skills.

Experience

• Minimum of 2 years originating Business Loans up to $5MM through a centralized underwriting channel.
• Proven success in growing existing credit and deposit relationships and winning new relationships.
• Good understanding and working knowledge of commercial lending terminology, fundamentals of sound credit underwriting, loan processing, loan documentation, and lending procedures.
• Self-motivated and production-oriented with a desire to grow existing relationships and actively pursue business development.

Benefits

• Paid time off for vacation, sick days, and holidays.
• Health insurance.
• Stock options.
• Bonus programs.
• Generous 7% 401(k) employer matching.
• Paid Parental Leave.
• Life and AD&D insurance.
• Long-term disability.
• Tuition Reimbursement.
• Employee assistance programs.
• Pre-tax health and dependent-care spending plans.